Duty Control Officer

Do you have previous Duty Control Officer experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

DESCRIPTION OF DUTIES

Your daily role responsibilities with our company will be as follows:

• Planning, management and control of the NATO networks Admin smart cards: 
• Performs day-to-day operations/management of ENPKI certificates;
• Performs duties as Duty Control Officer from an extended hours battle rhythm to an 24/7 shift system;
• Co-ordinates control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centers, any other control centers set up for operations and exercises and NATO operational community during nonworking hours;
• Co-ordinates the activation of network-wide actions to restore communications connectivity and monitoring, plans as they affect the network;
• Provides impact assessments on incidents (outages/degradation) of CIS services and coordinates the Service Support Cells or any Service Line technician in directing corrective actions;
• Prepares and presents special summary briefings and status reports, every working day and as required;
• Supervises the contingency plan implementation/cessation activities for systems;
• Participates in the development and in the implementation of plans for the cut over of new systems, projects and facilities;
• Keeps special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems;
• The incumbent may be required to undertake operational deployments and/or TDY assignments either within or outside of NATO's boundaries;
• The incumbent may be required to perform like duties elsewhere within the organization as directed;
• Deputize for higher grade staff as required;
• Performs other duties as required.

REQUIRED QUALIFICATIONS

• Degree and 2 years function related experience, or a Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience 
• NATO Secret clearance or National equivalent 
• Right to live and work in duty location unencumbered

Desirable Experience and Education:

Experience:

• Staff with CIS planning experience in a National or International HQ at divisional level or above are required
• Has got experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level;
• Understands and uses appropriate methods, tools and applications;
• Plans, schedules own work and work of others. In predictable and structured areas may supervise others;
• Experience in applying analytical and systematic approach to problem solving;
• Experience of NATO responsibilities and organization and/or in an international environment comprising;
• Experience in team management and staff work’

Qualifications:

• ITIL Foundation and Service Operations;
• Advanced data processing for word processing, spreadsheets, graphics presentations and databases.

THE COMPANY

At MCR Global, we are a leading Programme Management provider. Since 1977, MCR has delivered planning, cost/schedule analysis, acquisition management and programme assessment solutions to help government and commercial clients success­fully lead their programs. MCR’s 400+ professionals provide critical thinking and integrated solutions to acquisition professionals, helping customers become more efficient and effective in running complex programmes.

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are passionate about a future at MCR and wish to learn more about current opportunities, please visit www.mcri.com.