Job Title: Technical Delivery Manager

Base location: West Midlands

Salary: up to £50,000

As a global company of 50,000 employees, IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.

In this role you will be responsible for successful delivery of projects and work packages to time, cost and quality either in their own right or as part of a larger project or programme.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.

Your responsibilities will include:

• Ensure that IT deliverables are to the required standard of quality, within the constraints of time and cost.
• Controlling the scope of the work-package, ensuring all changes are managed effectively.
• Responsible for overall progress and use of resources, and initiation of corrective action where required.
• Effective communication - regular and consistent - to the business unit project manager (where applicable) and the BU Delivery Partner.
• Produce work-package reports as required by the project manager and ensure copied to the BU Delivery Partner

What you'll need to do the role

• Significant project experience or technical delivery management of IT Change and IT projects as a Developer, Business Analyst or IT Project Manager.
• Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues
• Skills and knowledge acquired through Development, Technical Design, or Technical Project Management.
• Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Desig
• Experience managing teams delivering IT work-packages and involving multiple software application integrators.
• Knowledge of application development and system architecture.

Why Serco?

Meaningful and vital work : This is not just infrastructure and software to us, the people we support matter. The integrity and dependability of our services are vital to many public services

World of opportunity : As a globally diverse company Serco will offer many opportunities to grow your skills, experience and expand your knowledge in many different sectors and locations

Great people : It's obvious, but great people help us deliver amazing services. You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues.

What we offer

• Up to £50,000 basic salary
• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).