Serco is one of the leading public sector providers of Customer Services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in society - and by joining us as a Policy Manager for Customer Services, you'll ensure that we continue to deliver this incredibly important & vital work.

As a Corporate Policy Manager working within Customer Solutions, you will be responsible for managing policy projects and leading the development of high-quality policy and procedures. Working collaboratively across Customer Services and wider system to support and enable to delivery of effective evidence-based policy techniques. The role will ensure that development follows best practice principles and in accordance with the legislation and governance frameworks. You will work collaboratively with a range of stakeholders, both internally and across the system, brokering relationships, identifying, and mitigating risks and understand potential barriers.

You'll support the development, maintenance, change control and communication of the Customer Service policies, standards, guidelines, controls and supporting documents. Track internal and external requirements used as input into policy, standard, guideline and control changes with various control owners and other stakeholders. Key duties include:

• Managing the delivery of the archiving service across the business; develop and improve current archiving processes
• Reviewing current document lifecycle process ; d esign and implement new processes and systems to improve the document lifecycle process
• Ensuring physical and electronic filing comply with company policies and procedures
• Provide business consultancy on the use and management of physical and electronic information
• Seek ways to leverage technology to evolve the document management services.

What you'll need to do the role:

If you are already an experienced Policy Manager from a customer services background, then we want to hear from you! You should have experience working in a compliance environment, with specific e xperience managing digital or electronic records working to ISO9001 standards. You should have demonstrable ability to manage change and improve processes and procedures as well as experience using Document / Information Management systems.

Why Serco?

Meaningful and vital work: The nature of our business means you will do important work that really matters - delivering essential services that touch people's lives; something even more prevalent in today's world;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in our well-established, close knit, supportive team;

What we offer:

• Salary up to £32,000 per annum (depdendent upon skills and experience)
• 25 days annual leave plus bank holidays and the chance to buy more;
• Flexible/agile working environments;
• The chance to make a positive difference in a company passionate about diversity and inclusion!

You will be part of our s pecial people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services. Please apply now and upload a copy of your CV and cover letter for the chance to join our team.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).