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Senior Technician (Service Delivery)

Employer
SPA
Location
Brussels (BE)
Salary
Negotiable
Closing date
5 Aug 2021

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THE OPPORTUNITY  

Do you have previous Senior Technician (Service Delivery) experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO! 

THE ROLE 

Your daily role responsibilities with our company will be as follows:

  • Installing and configuring hardware and software components on workstations and laptops
  • Troubleshooting EUD hardware and software issues, identify and resolve problems in a timely manner
  • Repair or replace damaged hardware 
  • End user device support within conference/meeting rooms including IPTV support 
  • End-user equipment dismantling and reinstallation in order to perform user moves

ESSENTIAL REQUIREMENTS

  • Have at least 4 years experience working in an ICT service-oriented environment;
  • Be knowledgeable in software tools used in ICT Service Management, such as Windows diagnostics tools, Remedy, etc.
  • Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications
  • Have a good working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
  • Have a broad knowledge of computer network technology in a Microsoft Windows environment
  • Be fluent in one of the two official languages of the Organisation and have a very good working knowledge of the other
  • Be a strong team player and customer service oriented 
  • Be knowledgeable in conference room support, meeting rooms and IPTV support
  • The incumbent will demonstrate the following competencies: 
    - Achievement, Analytical Thinking , Customer Service Orientation, Flexibility, Initiative , Integrity , Self-Control, Teamwork 
    - Executing related secondary activities such as end-user equipment installation including perform user moves
    independently
  • NATO Secret Clearance or National Equivalent
  • Must have the right to live and work in duty location unencumbered

THE COMPANY

MCR, LLC, is the nation’s premier Integrated Program Management firm. Since 1977, we have delivered ground breaking cost/schedule analysis, acquisition management and program assessment solutions to help government clients success­fully deliver agile and creative programs. MCR’s 400+ professionals provide critical thinking and integrated solutions to customers, enabling them to more rapidly develop complex National Security Space programs.  We value integrity, excellence, honesty, service, and trust. It is through these values that we form long-term client partnerships, build expertise, and attract and retain hardworking employees.

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. We will consider you for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

For more information about MCR, LLC, career opportunities, please visit www.mcri.com.

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