VTC Technician

Do you have previous VTC technical support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

DESCRIPTION OF DUTIES

Your daily role responsibilities with our company will be as follows:

• Operate VTC Service Desk Services
• Operate VTC Scheduling Services
• Operate VTC Video bridging Services
• Operate VTC recording, playback and streaming services
• Create, report, track and close VTC Resource and Service Trouble Tickets
• Monitor, collect and survey VTC Resource and Service Trouble Tickets
• Identify, verify and provide diagnoses of suspected trouble VTC Resources and Services through monitoring
• Monitor and Reports VTC Resource and Service Performance and Quality
• Support End-2-End VTC Service Testing

REQUIRED QUALIFICATIONS 

If you have passion for the work described above, here are the basic qualifications we are looking for:

• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience
• 3 years recent experience in VTC Operations
• 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
• 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)
• Good knowledge of Video Conferencing Protocols and Standards
• Experience with VTC Scheduling Solutions
• ITIL Foundation
• NATO Secret Clearance or national equivalent
• Must have the right to live and work in duty location

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers