As a result of an Internal Promotion ICT have a vacancy for an ICT Support Engineer based at our Bedfordshire HQ in Kempston.

Reporting to the ICT Support Team Leader Central you will be a vital part of the ICT Operations Team supporting the Constabulary's desktop and mobile estate and ensuring that vital business software is highly available to staff and officers.

You will be required to work 37 hours a week between the hours of 8am till 5pm. You will also be required to participate in out of hours support on a rota basis which will include weekends.

Key Responsibilities will include, but not limited to:

• Providing technical support via the ICT Service Desk, ensuring fault calls and requests for help and advice are resolved and actioned within agreed time limits.
• Ensuring a good level of communication with customers on a regular basis when working on a fault or a request.
• Providing 2nd line support and technical advice including diagnostics and analysis on hardware and software issues, drawing on support experience to include complete desktop and mobile equipment installations as well as carrying out the repair, installation and relocation of hardware and software.
• Escalate issues to and work with specialist technical teams to resolve more complex issues.
• Carry out daily housekeeping, routine system administration, and data processing functions, documenting of procedures, communicating with suppliers and subject to instruction, the installation of new software to ensure the efficient running of the systems.
• Updating of records of Constabulary assets in a centralised database and other key systems to ensure changes carried out as part of support procedures are accurately reflected.
• The requirement to work at and travel to remote locations, sometimes on a Rota basis providing a local support service to users based at that location, so a full clean driving license is essential.

The successful candidate must have the following skills and experiences:

• Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
• At least 2 years' IT support experience working in a Microsoft Windows environment.
  At least 1 years' experience of hardware (desktop/ server/laptop) fault finding and fault resolution
• Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
• Customer Service Qualification or 2 years' experience within customer service environment
  Self-motivated and well organised
• Previous experience of working in a team
• Ability to work effectively with minimal supervision even when under pressure

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or a completed 'Staff internal role summary' form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process that you have not made explicit in the application, please contact the HR Service Centre on 01438 75 7777 (or the above email address) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

All applications must be submitted through our online recruitment website by clicking the apply button below.

Everyone at Bedfordshire Constabulary takes personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.