Job title: On Street Team Leader

Location: Unit 12, Ellerslie Square, London, SW2 5DZ

Job type: Full time, permanent

Working hours: 40 hours per week

Salary: £33,313

Here at Serco we have an exciting opportunity for an On Street Team Leader to join our fun and vibrant London Cycle Hire team. Our bikes are available 24hrs a day, 7 days a week, 365 days year, so you'll play a vital role in ensuring that customers have ongoing access to this growing and popular service. There are more than 11,500 bikes and over 750 bike docking stations across London to help you get around quickly and easily. The scheme includes South West London, so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

This role will see you provide first line of management for On Street employees, overseeing On Street bike triage and repair, Planned Project delivery and planned training schedules and development programmes.

You will supervise and provide 1:1 feedback to On Street employees, cover for on street employees where required, such as in times of staff shortages, carry out Absence Management tasks including Stage 1 meetings, monitoring attendance data and highlighting issues to managers, lead recruitment activity including interviews, onboarding and inductions, and develop and maintain a good understanding of the KPIs and ensure your team understands and achieves their KPIs.

About You

In order to be considered for this position, it is essential that you hold a full UK driving licence and are willing to learn to drive a 50cc scooter.

You should have previous experience within a supervisory role and be a quick learner keen to learn new skills.

Strong IT skills are essential, particularly in Exel and Powerpoint, as well as the confidence to lead breifing sessions and deal with difficult HR related situations.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).