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Live Services Engineer

Employer
Guidant Group
Location
London
Salary
£300 - £500 per day
Closing date
11 Aug 2021

View more

Clearance Level
DV, SC
Sector
Public Sector
Job Type
Permanent

We are recruiting for an IDAM live services engineer to join our exceptional client on a contractual basis. In order to be considered you will need to hold a live DV or SC clearance and will offer a mixed week of both site and home working.

IdAM provides Identity and Access Management technologies and processes across a diverse geographic and stakeholder environment.

IdAM have a requirement for a Live Services Support Engineer in a role overseeing the day to operation of the services as part of a team. Duties will range from daily health checks through responding to customer enquires and incidents (usually via a formal ticketing system) and also implementing ongoing improvements and taking project deliveries into formal support.

The Live Services team work at the heart of the Enabling Infrastructure Capability group within the department, working closely with other Capability Centres, technical Subject Matter Experts and Projects.

  • Troubleshooting and Support of IdAM Systems according to a prioritised ticket system and defined Service Level Agreements.
  • Proactive support activities such as patching and upgrades.
  • Service improvements through automation and enhanced customer experience/tools.
  • Assist with the deployment & integration of Identity & Access Management (IdAM) components within a complex, highly-visible and business critical environment.
  • Produce/update technical design and support documentation as required.
  • Provide assistance to project & other support as required.

Core skills include:

  • Ability to work well as a team or independently as required.
  • Ability to work under pressure and prioritise time.
  • Ability to communicate effectively with the team.

Technical Skills must include a core of the following (at least 4 of) and a willingness to learn others.

  • Windows 2012 R2 / 2016 / 2019 (configuration/deployment/troubleshooting).
  • Public Key Infrastructure (PKI) principles.
  • Hardware Security Modules (Thales)
  • Multi Factor Authentication (MFA) principles.
  • Active Directory Domain Services including Group Policy management.
  • Active Directory Lightweight Directory Services.
  • Active Directory Certificate Services.
  • Active Directory Federation Services.
  • Microsoft Identity Manager (MIM) 2016.

In return:

You will be working in a challenging and quirky environment with some of the best minds in the country. Contracted for 12 months initially with a possibly to extend thereafter. You'll be challenged and pushed to succeed and will have autonomy to make changes with the Risk owner.

To apply, please send an up to date CV and one of our consultants will be in touch to discuss the role further.

Guidant Global is committed to equality, diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage

Guidant is acting as an Employment Business in relation to this vacancy.

Guidant is acting as an Employment Agency in relation to this vacancy.

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