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Service Management Consultant (ITSM)

Employer
Pareto People Ltd.
Location
London, United Kingdom
Salary
Attractive salary and benefits
Closing date
13 Aug 2021

View more

Clearance Level
SC
Sector
Central Government, Defence, Nuclear, Public Sector, Space
Job Type
Permanent

One of our leading, dynamic and fast growing consultancy client in the UK is looking to hire a Service Management Consultant (ITSM). The role will perform remotely.

 

Responsibilities will include:

You will be providing consultancy support to clients around IT Service Management processes. The below responsibilities are not exhaustive, it is a list of chosen responsibilities which you will need to demonstrate:

  • ITIL Foundation qualified V3 or above
  • Experience implementing ITIL based practices (Incident, Problem etc)
  • Demonstrable experience working within an ITSM environment using the ITIL framework
  • Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs)
  • Demonstrable experience with ITSM tooling
  • Experience delivering Continual Service Improvement
  • Understanding of customer management / service experience
  • Must have excellent communication skills (written, verbal and presentational), showing tact, effective listening skills and present and defend points of view to a variety of audiences
  • Good organisational skills plus the ability to motivate people across an organisation to provide solutions
  • Candidate must be a team player and be able to follow processes and procedures
  • The suitable candidate must have or be expected to achieve Security Clearance
  • Ability to travel to client sites

 

Will be desirable to have the following:

  • Demonstrate an understanding in producing comprehensive Weekly, Monthly, Quarterly and Annual service reports via ITSM tooling or Business Intelligence reporting
  • Defence or Public Sector experience
  • A recognised Project Management Qualification

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