Service Management Consultant (ITSM)
- Employer
- Pareto People Ltd.
- Location
- London, United Kingdom
- Salary
- Attractive salary and benefits
- Closing date
- 13 Aug 2021
View more
- Clearance Level
- SC
- Sector
- Central Government, Defence, Nuclear, Public Sector, Space
- Job Type
- Permanent
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One of our leading, dynamic and fast growing consultancy client in the UK is looking to hire a Service Management Consultant (ITSM). The role will perform remotely.
Responsibilities will include:
You will be providing consultancy support to clients around IT Service Management processes. The below responsibilities are not exhaustive, it is a list of chosen responsibilities which you will need to demonstrate:
- ITIL Foundation qualified V3 or above
- Experience implementing ITIL based practices (Incident, Problem etc)
- Demonstrable experience working within an ITSM environment using the ITIL framework
- Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs)
- Demonstrable experience with ITSM tooling
- Experience delivering Continual Service Improvement
- Understanding of customer management / service experience
- Must have excellent communication skills (written, verbal and presentational), showing tact, effective listening skills and present and defend points of view to a variety of audiences
- Good organisational skills plus the ability to motivate people across an organisation to provide solutions
- Candidate must be a team player and be able to follow processes and procedures
- The suitable candidate must have or be expected to achieve Security Clearance
- Ability to travel to client sites
Will be desirable to have the following:
- Demonstrate an understanding in producing comprehensive Weekly, Monthly, Quarterly and Annual service reports via ITSM tooling or Business Intelligence reporting
- Defence or Public Sector experience
- A recognised Project Management Qualification
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