We are recruiting for a Service Analyst to work with suppliers and the IS sub-function for the delivery of operational services against SLA's that are underpinned within the contracts that we have with suppliers under Managed Services, including financial analysis against invoices provided.

The role also contributes and maintains the SLA's and OLA's within the managed services so as to define and deliver against AWE customer requirements.

Location - Reading area

Salary from £33950 to £40000 per annum

AWE offer a competitive salary, market leading contributory pension scheme, generous holiday entitlement, excellent work/life balance including a 9-day working fortnight in the UK and flexible working hours (role dependent). A salary sacrifice scheme is also available. We welcome applications from candidates looking for full and part time hours.

Key Accountabilities:

* 'Own' customers of delivered services on behalf of IS.

* Production and management of Service Level Agreements and ensure delivery.

* Production and management of Operating Level Agreements and ensure delivery.

* Ensure communication to the business of Service outage, change and availability to business and to the IS teams.

* Ensure escalation point for the business is available, providing resolution of issues and any required communication.

* All - maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.

* Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system.

Key Responsibilities:

* 'Own' customers of delivered services on behalf of IS.

* Production and management of Service Level Agreements.

* Production and management of Operating Level Agreements.

* Ensure communication to the business of Service outage, change and availability to business and to the IS teams.

* Ensure escalation point for the business is available, providing resolution of issues and any required communications.

* Support all projects delivering new or changed services in meeting required IS operational running requirements.