ExperienceLab is a Customer Experience Research and Service Design Agency dedicated to unearthing truths and defining insights to create innovative transformations for organisations, customers, and citizens. Being part of the Serco Group provides unique research and service design opportunities in challenging environments such as hospitals and prisons, where our work can make a real difference to people's lives. We also have a successful and growing private sector client base, working with some truly exciting and innovative brand names and by joining us as our Account Manager you'll play a crucial role in our successful growth.

Reporting into the BD Director, you'll be responsible for engaging and growing our existing accounts, by nurturing existing relationships you'll ensure ExperienceLab are our client's agency of choice. Working with a long list for major brands, there is a big untapped opportunity in the development of new contacts within existing accounts, and in the creation of new relationships with new businesses. Our conversion rate is high, and our product is in demand, but we need to drive reach and engagement and deliver a great client experience, to drive the growth of ExperienceLab, and your role as Account Manager is fundamental to this. You'll be responsible for the sales cycle from client research, prospecting, lead generation and introductory meetings, through to proposal development, account onboarding and expansion.

This is a new and highly unique opportunity, in which you'll gain great exposure working with key stakeholders of large brands to secure meaningful research, design and innovation projects.

What you'll need to do the role:

If you are already an experienced Client/Account Manager from an agency/consultancy background, then we want to hear from you! An understanding of UX Research, UX Design and Evaluative Research (user testing) is desirable.

We are looking for an experienced professional, who has a successful track record in developing and managing new and existing accounts as well as prospecting to create new relationships with those clients. Experience delivering introductory meetings, credential presentations, briefing calls as well as the ability to walk clients through the briefing process is essential. In addition to this you will have demonstrable experience tracking and evaluating marketing performance to calculate return on investment and improve future activity.

If you are motivated by meeting new people, creating relationships, creating compelling proposals, closing new business, and achieving targets, then this would be a great role for you!

Why Serco?

Working with us you'll have the chance to further your career through:

• Exposure to a very diverse range of projects and challenges;
• Work in a collaborative, demanding environment where you can influence outcomes;
• Work on projects that have a positive social impact;
• Expand and develop your skills rapidly;

What we offer:

• Competitive Salary (dependent upon skills and experience
• Up to 6% contributory pension scheme; eligible for company bonus and single healthcare cover; Cycle Hire Scheme
• We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme
• The chance to make a positive difference in a company passionate about diversity and inclusion
• Coaching and mentoring from a passionate senior team
• Exposure to exciting programmes of work

For more information on the work we do at ExperienceLab, please visit us at https://www.experience-lab.com/ .

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).