British Transport Police (BTP) are looking to recruit a First Line Support Engineer on a Permanent Contract paying £31,240.82 plus 10% On Call Allowance plus £2,700.10 London Allowance per annum and is based at Ebury Bridge, London.

Please note this role will be a mix of home and office working.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.

CCTV department First Line Support Engineer is a proactive role working with the department CCTV Maintenance Engineers and third party CCTV providers diagnosing and resolving a variety of Networked CCTV issues.

As First Line Support Engineer you will be responsible for preventative Maintenance for all CCTV Network terminals. The role requires liaising with different TOCs to ensure that 24/7 operation of CCTV cameras across the nation railways, alongside aiding the Project Deliver Team to drive and bringing on board the successful integration of new CCTV providers.

As First Line Support Engineer you will be required to:

• First Line Support Engineer for Apple / Digital Media / Helpdesk / MAC / Windows
• First Line support for the Apple Mac's and PC's/Laptops within the BTP CCTV Department
• First Line support for troubleshooting SAN storage and Virtualization Software
• Completing all aspects of internal support queries', ranging from hardware setup, network, application issues and general enquires
• Supporting CCTV Network and Infrastructure Manager with ad hoc queries
• Help develop and improve functionality or processes
• Troubleshoot issues including out of hours both with clients, ensure faults are resolved and identify route cause to minimize reoccurrence

Further information about this vacancy can be found in the attached job description.

The successful candidate will be required to evidence the following skills:

• HND or BTEC qualifications in any CCTV discipline or relevant experience
• Some previous experience in a technical service helpdesk position
• Apple and OSX knowledge
• Prioritising workload
• Adobe
• Microsoft office
• CCTV Knowledge
• Fluency in welsh language, written and verbal is desirable
  
  

If you are interested in applying then please do not delay as interviews will be held W/C 12th July 2021 . In return for your experience, we can offer you:

• Salary £31,240.82 plus 10% On Call Allowance plus £2,700.10 London Allowance per annum
• 28 days annual leave plus bank holidays
• Pension Scheme
• Other benefits include a bespoke BTP rewards platform and various salary sacrifice schemes such as cycle to work and childcare as well as many high street and online retail discounts

We want our organisation to be as diverse as the community it serves and welcome applicants from all sections of the community. In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is August 2021. If you have an queries, please contact the recruitment team - recruitmentteam@btp.police.uk

Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance, that all mandatory training courses have been attended and are in ticket/up to date, that a 'Competent' rating, or above, was achieved on the last reporting year PDR and they have completed their tenure period for current substantive posting.