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Service Desk Analyst

Employer
ISR Recruitment Ltd
Location
London based (2-3 days per week home-working/onsite)
Salary
£350 per day (via Umbrella)
Closing date
15 Jul 2021

View more

Clearance Level
DV, SC, BPSS
Sector
Consultancy, Information Technology
Job Type
Contract

Job Details

  • Service Desk Analyst (Live Systems)
  • Contract (6 months)
  • c£350 per day (outside-IR35)
  • London based (2-3 days per week home-working/onsite)

The Opportunity:

Our award-winning client are currently looking to bring on an experienced Service Desk Analyst to work with their service management team based in central London. You will be tasked with providing 2nd line support of a live, real-time system, ensuring end-to-end incident resolution and responding to requests raised by the 1st line customer contact centre. This is an ideal role for an individual with 3 years’ experience in a client facing 2nd line support role, to work on enterprise scale, cutting edge systems.

** Security Clearance – this role requires candidates with current/recent BPSS clearance and/or the ability to pass basic security checks **

Skills and Experience:

  • 2-3 years’ experience working in a 2nd line technical support role
  • Experience dealing with a incidents on a live service
  • Some exposure to cloud technologies (AWS/Azure/GCP)
  • Competent with reporting, logging and implementing continuous improvement
  • Any exposure to environment with ITIL and ISO standards would be very beneficial

Role and Responsibilities:

Working as a key member of the Service Management team, handling and resolving escalations from the customer contact centre, you will be dealing with System and Data Access requests; collecting, collating and checking data for reporting purposes, escalating incidents for more detailed investigation and resolution as and when required.

Applications:

If you are interested in hearing more about this role working as a Service Desk Analyst for our client leading the way on providing first-class service management solutions based in central London; please call and speak with James Sample here at ISR Recruitment on 07436 071 269 or please drop me an email with your latest CV or online business profile for an immediate call back in the strictest confidence.

Company

A leading IT, Technology, Future Mobility and Intelligent Transport focused recruitment consultancy, partnering with local innovative SMEs and start–up’s, through to global FTSE 250 businesses supplying them with the best in people and talent since 2005. 

Company info
Website
Telephone
07801416329
Location
ISR Recruitment Ltd
3rd Floor
Dalton House
Sale
Greater Manchester
M33 7AR
GB

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