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Application Support Specialist

Employer
SPA
Location
Mons (Arrondissement), Hainaut (BE)
Salary
NEG/Contract
Closing date
24 Jun 2021

Do you have previous application support (ITSM) support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

DESCRIPTION OF DUTIES

Your daily role responsibilities with our company will be as follows:

  • Daily management of ITS on NS, NR and NU: Profile Management, Licensing and Application Configuration
  • ITSM development, support and maintenance for Incident Management
  • Change (and release) Management
  • Request Fulfilment
  • Service Level Management
  • Asset lifecycle
  • Development of additional features and processes in ITSM
  • Problem Management
  • Capacity Management
  • Availability Management
  • Maintenance and troubleshooting of Oracle database
  • applications
  • Support ADDM deployment in the 3 networks (NSJNUlNR)
  • Migration to Intel based platforms and stop of Solaris
  • Migration to ITSM 8.1

REQUIRED QUALIFICATIONS 

If you have passion for the work described above, here are the basic qualifications we are looking for:

  • Proven ability to communicate effectively orally and in writing
  • System level knowledge on BMC ITSM toolset and its capabilities
  • Experience in Oracle database application development and maintenance
  • ITIL Service management knowledge
  • Experience in management systems implemented at NCIA
  • System level knowledge on BMC AOOM toolset
  • Experience in CMOS AtriumEAl and Reconciliation methodology
  • System knowledge on BMC API
  • NATO/National Secret Clearance

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers

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