SC Cleared Desktop Support Analyst/ Network Analyst

SC Cleared Desktop Support Analyst/ Network Analyst Inside IR35

Contract Term: 9 Months

Contracting Authority: Ministry of Defence

Location: Bristol

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.

Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you’re a permanent appointee or an interim. 

As an Desktop Support Analyst/Network Analyst your main responsibilities would be: 

• To ensure Incidents and Service Requests are resolved within agreed time scales set out by the service operating level agreement.
• To document all incident and change request resolutions to ensure knowledge data base is up-to date.
• To provide technical support based on problem tickets raised.
• To perform routine housekeeping and vulnerability patching.
• To produce status report and MI where required.
• To install bespoke applications.
• To respond to customer enquiries in a timely and professional manner.
• To maintain systems security in accordance with security policies and legislation.
• To provide general helpdesk services- logging calls fixing faults/generating accounts/networking/desktop support
• Involvement with Windows 10 roll out

You’ll have relevant experience in:

• Windows based environments, e.g. windows 7 windows 10
• Helpdesk support
• Configuring PC’s for use
• Cisco would be desirable

If this Desktop Support Analyst/ Network Analyst role sounds like something that you would be interested in, please click the link to apply and speak to one of our PSR team now.

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.