Company:

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.

Role Overview:

We need a true ServiceNow expert who can configure and maintain this Software. You will design and develop solutions, administration and maintenance of the ServiceNow platform as well as acting as an escalation point for high level, complex issues.

Key Responsibilities:

• Involved in supporting and configuring COTS packages such as Service Now to meet the requirements of both SSCL and Authority Users
• Involved in planning and implementing patching and upgrades to COTS packages across all environments e.g. Development, Test, Pre-Prod and Production.
• Working to resolve Incidents, one-off data fixes and technical issues as efficiently as possible to limit financial penalties relating to Measures of Performance (MoPs)
• Makes the required software changes or data fixes and ensures they are robustly documented and tested in accordance with CASS and Account processes
• Undertakes analysis, produces recommended solutions/documentation for new requirements and produces detailed estimates for CASS change
• Support Change requests by participating in the business/systems requirements process, coding/configuring, testing, test plan preparation, testing validation, program debugging, defect remediation, implementation, and coordination of program releases
• Assisting in creating solutions that enhance productivity and effectiveness of systems
• Executes unit tests and documents outcomes
• Escalation of Risks and Issues to BAU Team Lead

You will need to have:

• Experience of supporting the Service Now COTS package, or equivalent applications.
• Experience of generating Service Reports and dashboards.
• Experience of reviewing functional and technical specifications..

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Full time permanent
Location: Gosport
Security Clearance Level: Current SC or willing to go through the vetting process
Internal Recruiter: Josh
Benefits: 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.