Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness, etc.).

Job Description GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Responsibilities

• Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
  
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
  
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
  
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
  

Qualifications

• Previous experience in the software industry, preferably software services
  
• Understanding of GE Healthcare Digital software products
  
• Ability to work independently and prioritise multiple priorities to meet scheduled completion dates and customer expectations 
  
• Demonstrated project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication 
  
• Demonstrated customer service experience working in a clinical environment 
  
• Fluent in English and any other European language is a plus
  

Desired Characteristics

• Strong oral and written communication skills
  
• Demonstrated ability to analyze and resolve problems
  
• Ability to document, plan, market, and execute programs
  
• Established project management skills
  

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information Relocation Assistance Provided: No