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Project Support Officer

Croydon, UK
Salary 37000 null
Closing date
22 Jun 2021
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Job Details

Join us as a HEO - Project Support Officer (Demand Management) with the Home Office

(Remote, Croydon or Manchester, Full-Time, Permanent)

*** We are keen to hear from candidates who have strong PSO/Delivery & Demand Management skills and are able to manage processes within a large function. Essentials to the role are excellent communication skills and Stakeholder Management skills and skilled at leading and chairing meetings. ***

The Home Office

This role is an exciting opportunity for a dynamic and innovative person to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation in order to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever.

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever ??? and we always need new talent to help us achieve our goals.

The Role of a Project Support Officer ??? (Demand Management)

The role of the Demand Manager covers a diverse range of activities to support the delivery of demand across N&I. The Demand Manager enables the smooth delivery of the demand by supporting demand lead, project managers through the operation of delivery management processes, actions, and activities on their behalf.

A Demand Manager must support the ethos of the Function to develop a new culture of excellence across project delivery. It is essential a Demand Manager has a can-do attitude; are pro-active and are serious about advancing their career in the Demand/Delivery Management profession.

It is expected that if successful in securing the role, you will have the capability to be an active leader in the Delivery Profession and possibly work towards becoming a specialist in a Delivery specific functional area.

Essential Criteria:

??        Working in technology/on the delivery of tech-based projects  

??        Understanding of different delivery approaches and different phases of the delivery lifecycle  

??        Balancing multiple priorities and dealing with ambiguity  

??        Using metrics to identify, understand and improve team performance challenges  

??        Experienced at managing Project processes

??        Triage, monitor progression of Demand Management Requests

??        Excellent communication skills

??        Strong presentation skills and management and leadership of weekly meetings

??        Strong at Stakeholder management ??? Will be working with over 100 PM???s within large directorate

??        Confident and used to a pressured environment

??        Enthusiasm and willingness to take ownership and responsibility for specific duties to support the team

??        Methodical approach and excellent attention to detail

??        Candidates can come from a PSO/Delivery background possessing these skills

??        Highly Desirable ??? Jira/Snow

Typical Duties and Responsibilities:

1.      Work closely with the Demand Lead to determine weekly priorities and activities.

2.      Triage, monitor progression of Demand Management Requests (DMRs)

3.      Manage and chair weekly technical triage meetings, with SMEs, customers to understand technical needs.

4.      Lead weekly handover to support routes meetings to determine routes to support for DMRs

5.      Collaborate with key stakeholders within ES PMO to ensure alignment, priorities and progression on DMRs using dashboards and performance metrics.

6.      Manage professional stakeholder relationships with a wide range of internal and external stakeholders and act as the lead point of contact.

7.      Provide training and support for those new to the DMR process.

8.      Develop relationships with programme managers, project managers, PSOs and customers. Act as a point of contact for enquires relating to DMRs.

Please note successful applicants will be expected to go through vetting and Security Clearance

We look forward to hearing from you and wish you the very best of luck with your application

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