The Operational Support Officer performs a vital role within Greater Manchester Police, providing excellent customer service to members of the public, colleagues and partner agencies.

You will contact vulnerable people and victims of crime in order to conduct risk assessments and being responsible for the triage of Anti Social Behaviour vulnerability and its management through our systems. You'll provide administrative support which includes drafting letters, publishing newsletters and updating the GMP external website together with preparing and assisting in the delivery of daily briefing documents, as well as assisting in the managing of neighbourhood issues, whilst identifying threats/risks and allocating/tasking to PCSOs. Attending meetings, you'll take minutes, noting actions and disseminate to all attendees, along with accessing social media and updating the relevant sections as well as diary management and carrying out checks for officers and coordinating and maintaining a diary of appointments for officers visiting members of the public.

The successful candidate should be confident to engage with the public, GMP colleagues and partner agencies and should have the ability to work under pressure whilst remaining calm but firm. With IT experience and of dealing with customers over the telephone you will have worked in a similar capacity, checking, recording, inputting and retrieving information. Working with minimum supervision and to tight timescales together with producing work to the required standard is also essential to the role as is Power Point experience and good written communication skills.