•Knowledge and experience in Application Server technologies;
•Knowledge of ITIL IT service management model;
•Knowledge of Incident and Problem Management processes and experience in this area;
•Ability to write technical documentation and user guides;
•Ability to communicate effectively orally and in writing.
•Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions;
•probes all fruitful sources for answers;
•can see hidden problems;
•looks beyond the obvious and doesn't stop at the first answer Customer Focus
•Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; gets first hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and
Duties and Roles
•Assists Core Section Head with the development of technical solutions for all maritime afloat tasking, development of troubleshooting SOPs, and technical refresh/upgrade of all system hardware;
•Assisting with the planning and coordination of ship surveys prior to scheduled CIS installation;
•Assist with the System Administration (SA) of HW and SW of assigned systems;
•Ensures all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant etc. is prepared, properly stored and kept update;
•Ensures Configuration Control data is reported to Core Section Head in a timely manner;
•Involved in providing remote support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF’s).
•Maintains a close liaison with other technicians and engineers within the CSU and the wider NCI Agency.
•Specialisations: Knowledge of policy, procedures, and organisation of NATO CIS. •Working knowledge of ITIL processes and procedures.
•Specific Experience: System administration experience in an UNIX environment to include UNIX scripting.
•Experience with maintaining Oracle Databases.
•Experience with maintaining SQL Databases.
•MS SharePoint Server.
•MSCCM and SCOM Servers.
•Anti-Virus and Spyware Servers.
•Print and File Servers.
•Configuring Server Clusters.
•Operating and Maintaining a SAN.
•HW fault-finding and rectification
ITIL Foundation Certificate. MCSA or MCSE Certificate.