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HRSS Customer Service Advisor (Grade C) - Temporary/Secondment, - Ref:1828676

Employer
Greater Manchester Police
Location
Trafford
Salary
Competitive
Closing date
19 May 2021

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Clearance Level
SC, CTC, None / Undisclosed
Sector
Policing, Counter Terrorism
Job Type
Permanent

Job Details

Employer - Greater Manchester Police in partnership with Trafford Council
Location address - Trafford Town Hall, Talbot Road, Stretford, Manchester, M32 0TH
Salary - from £19,452 - £20,706 (pro rata if part time)
Salary Grade - Band C
Job category - Business and Corporate Services
Job type - Human Resources/Administration
Working pattern - Monday to Friday with full time and part time options available
Working hours - 36.25 hours (full time equivalent)
Contract type - Temporary until end December

The Greater Manchester HR Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police. Our aim is to provide a first class transactional HR and payroll service for around 20,000 employees and customers across both organisations.

If you are interested in an entry level role in Human Resources and you have excellent communication skills, then this might be the opportunity you are looking for. You will need to be a self-motivated individual who is able to work in a fast paced, customer focused environment.

You will provide HR, payroll and pension advice and guidance to customers from a number of organisations that delivers resolution at first point of contact effectively over the phone and in writing. You will be responsible for the day to day management of inbound enquiries and instructions from managers and individuals ensuring that customer expectations of performance and value are met.

As well as being customer focused, you will have the ability to organise and prioritise your work in order to meet tight deadlines. You will be able to maintain accuracy and have excellent attention to detail, whilst handling high volumes of work. Excellent IT literacy is essential. A working knowledge of modern computer systems, preferably within a HR or payroll environment, is desirable.

Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes.

About the benefits:

You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.

Greater Manchester Shared Service needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

To find out more, please copy & paste the below link into your browser:
http://www.trafford.gov.uk/about-your-council/data-protection/privacy-notices/Service-Level-Privacy-Notices/Recruitment-Employment-Privacy-Notice.aspx

Company

There’s never been a more exciting time to join The Greater Manchester Police. Currently investing in a new target operating model for its Information Services Branch that will enhance the way the force is able to provide policing.  The Information Services Branch are deploying new IT infrastructure and services that will keep police up-to-speed with real time information both at the police station and whilst they’re on the street. As a result, they are recruiting for a number of roles; all boasting a solid combination of strategic development opportunity and daily challenges that will stretch the mind of any proactive IT professional.

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