Job Description Summary Role Summary

The Inside Sales Specialist has two main objectives that support increasing the total capacity of our sales team. First, they are to manage renewals and expansion opportunities - taking lead on simple, smaller deals in support of their account managers. Second the successful Inside Sales Specialist will quality and maintain close relationships with GE Digital prospects & customers, working as a liaison between account directors and our lead generation team. The goal is to empower our account directors to focus on the key deals by delivering an excellent customer experience to customers, especially those with renewals planned. As the position firms and your team is ready to capitalize on their newfound capacity you'll work to expand our sphere of influence in key accounts, qualify early stage leads, land small solutions that expand our footprint, and learn how to function as a key account manager.

The successful candidate needs to master the commercial process and point out pinch point to improve customer experience in renewing and simple deals. To achieve this, they will partner with all Sales functions, gather market data, generate and handle customer interest. Once this is mastered, they will expand their goals and partner on well qualified Leads/Opportunities with the assigned sales managers.

Also, he/she needs to inform our Install Base customers about new Products releases and create demand for key upgrades. He/she also supports the Marketing team in the set up & follow up of events and remote campaigns.

Job Description Essential Responsibilities:

• Own and manage renewals, pipeline forecasting, and simple deal delivery for their assigned account managers
• Data entry and enrichment to support installed base cleanup and database integrations
• Initiate, build and maintain relationships with prospects/customers by providing information about products and services
• Promote product and services via phone, email and other channels as required
• Handle prospects and customers' incoming requests, provide necessary support, qualify and route according to business rules
• Identify sales opportunities over the phone with warm leads (Marketing Qualified Leads or BD Qualified Leads) from both new and existing customers
• Start conversations with decision makers ("right persons") to generate interest and detect demand on products and services offered
• Perform 20+ activities contributing to sales cycles daily, from qualifying leads to updating customer opportunity status to preparing quotation for renewals or land deals
• Provide feedback to marketing and Sales Development to improve the quality if leads and create new hyper-targeted campaigns for your territory from the materials generated by Marketing and Sales Development
• Develop the awareness of our customers (Installed Base) about new products and "land" targeted product or feature sets.
• Register all relevant information captured during customer interactions in SFDC
• Develop expertise and a personal Point of View in Electric Grid and Utilities
• Achieve your quarterly and annual targets
• Understand and fulfill all regulations of the internal policies of the company

Qualifications/Requirements:

• Bachelor degree or above, Engineering degree preferred
• 2 years of technical experience - delivery, customer support, engineering, or product management
• Eligibility: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics:

• 0-3 years of sales, inside sales, sales support related working experience
• Ability to provide excellent customer service, customer-focused approach
• Demonstrate professionalism and quality on all contact with prospects and clients
• Effective and professional verbal and written communication in English- both with internal and external customers
• Fluent English, prefer Spanish fluency as well
• Creative and innovative personality
• Result-oriented personality and capability to overcome obstacles
• Ability to work in a team or individually if required
• Proficient end-user IT skills including MS Office, Outlook and SFDC
• Excellent interpersonal skills
• Be an intelligent listener: first ask questions and listen carefully to the answers
• Exceptional negotiation and communication skills
• Be an intelligent fighter: never take "NO" as an answer
• Ability to work effectively within cross a functional team and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
• Self-starter - excited and willing to be start of a "start-up" division of commercial operations
• Able to work without direct supervision and having "can do" attitude

Additional Information Relocation Assistance Provided: No