Grid Automation Global Repairs Leader
- Employer
- GE Aviation
- Location
- Stafford
- Salary
- Competitive
- Closing date
- 29 Jun 2021
View more
- Clearance Level
- SC, None / Undisclosed
- Sector
- Aerospace
- Job Type
- Permanent
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Job Description Summary The GA Global Repairs Leader will own the overall Repairs process, lead and motivate the Customer Repairs teams (#30 people in GA main manufacturing sites - Canada, UK, Spain, India), proactively collaborating with the GA Customer Support Leader (direct manager), coordinating with Global Supply Chain, Quality, Product Management and R&D teams as required to develop best practices on Customer Repairs to achieve strategic objectives defined for GA business to be at 100% for Customer Experience Index.
Job Description Job Specification
The GA Global Repairs Leader will own the overall Repairs process, lead and motivate the Customer Repairs teams (#30 people in GA main manufacturing sites - Canada, UK, Spain, India), proactively collaborating with the GA Customer Support Leader (direct manager), coordinating with Global Supply Chain, Quality, Product Management and R&D teams as required to develop best practices on Customer Repairs to achieve strategic objectives defined for GA business to be at 100% for Customer Experience Index.
Must have good business acumen, strong Customer focus, strong team leadership skills and technical expertise in electronic/digital products for protection, control, automation and monitoring of power system.
The GA Global Repairs Leader will be responsible of:
Additional Information Relocation Assistance Provided: Yes
Job Description Job Specification
The GA Global Repairs Leader will own the overall Repairs process, lead and motivate the Customer Repairs teams (#30 people in GA main manufacturing sites - Canada, UK, Spain, India), proactively collaborating with the GA Customer Support Leader (direct manager), coordinating with Global Supply Chain, Quality, Product Management and R&D teams as required to develop best practices on Customer Repairs to achieve strategic objectives defined for GA business to be at 100% for Customer Experience Index.
Must have good business acumen, strong Customer focus, strong team leadership skills and technical expertise in electronic/digital products for protection, control, automation and monitoring of power system.
The GA Global Repairs Leader will be responsible of:
- EHS Leadership, ensure work is conducted in compliance with applicable regulations and encourage accurate employee safety practices
- Lead and develop Customer Repairs service organizations in all the GA Manufacturing Units to become top class reference aligned with customer expectations
- Functionally Lead and develop regional Customer Repairs service organizations to become top class reference in their regions aligned with regional customer expectations
- Own the wing-to-wing process of Customer Repair services and be accountable on target KPIs delivery on Inventory, Repair Time, Cost, Sales, Backlog, etc., for GA repairs
- Define streamlined processes and advanced tools to maximize resources utilization and speed up customer responses
- Motivate and coach the Repair teams at the Manufacturing Units, as well as the regional teams to deliver at the highest level
- Ensure seamless collaboration across the global and regional Customer Repairs service teams
- Operate as ONE team, emotionally attached, shared goal, aligned priorities, common process and tools
- Promote maintenance service agreements offering in coordination with the GA Service PL, co-owning plans and actions with the goal of expanding our activities in the regions, segments and accounts.
- Provide both external and internal timely, accurate, professional reports
- Collaborate and coordinate with Product Management, Technology, Global Supply Chain and other divisions of the Product Line to provide them with quality inputs for any future improvements in our processes, products and solutions
- Electronics/Electrical Engineering degree or equivalent
- Strong level of experience leading multicultural teams
- Be Lean expert and utilize lean concepts to continuously remove waste and improve our process and tools to achieve highest customer satisfaction score. Ability to organize, prioritize and achieve milestones and deliverables
- A rigorous team working approach with a high level of self-motivation, flexibility and self-learning aptitude.
- Excellent verbal and written communication skills.
- Excellent interpersonal, communication and leadership skills with a strong customer focus and ability to cooperate with the different departments.
- High energy, positive individual loving operational challenges.
- Must be a motivator, self-starter and dedicated team player with a sense of urgency and an ability to work to tight deadlines.
- Be a sound leader who inspires and leads team members.
- Experience in Energy/Utility Project environments.
- Experience with electrical Protection relays and Control systems (LV, MV & HV)
- Master Salesforce.com environment, data mining, reporting and dashboard
- Willingness and ability to travel
- Business acumen, MBA degree
- GA P&C and SAS products knowledge
- GA M&D and Industrial Communications product line knowledge
Additional Information Relocation Assistance Provided: Yes
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