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Business Support Apprentice

Employer
Serco
Location
United Kingdom, Cardiff
Salary
Competitive
Closing date
11 May 2021

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Clearance Level
SC, None / Undisclosed
Sector
Defence, Policing
Job Type
Permanent
Title: Business Support Apprentice

Location: Cardiff

Working Week: 37.5 hours per week, Monday - Friday, 09:00 - 17:30

Salary: Up to £12,000 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

As our Business Support apprentice, you'll work closely with the Operations Manager and the operations team to provide administrative and telephony support as required while meeting tight deadlines and maintain a very high standard of customer service. You'll provide day to day email and phone contact with customers, updating required data capture systems and supporting with ad hoc additional duties as required such as resolving issues, ordering office supplies, and dealing with petty cash flow.

As part of the apprenticeship scheme we'll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered by our Apprenticeship team at Serco). You'll also have access to a treasure trove of development opportunities and enjoy the full training, support and encouragement of our super-friendly team. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.

About you

To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! So as well as excellent IT skills you'll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks at once.

The role requires a pro-active, well-organised and confident individual with a methodical approach to problem solving along with excellent customer service skills. Y our ability to communicate effectively (both written and verbally) as well as being a committed team player is vital in keeping your internal customers happy.

We use a variety of online tools and technology, so you'll be happy working with MS Office Suite and can easily turn your hand to online systems and tools. Lastly, you'll need to have between an A* and E in Maths and English (or 9 to 2 under the new grading system) and have a strong interest in Business Administration.

Things to consider

  • Interviews will likely be held virtually in late April/early May 2021, with a tart date of 19 th June 2021, with all roles being subject to contract award
  • It is essential that you are able to travel daily to Cardiff to arrive on time for work.
  • All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check, which includes a check of criminal records.


Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;

A world of opportunity: Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees' Continuous Professional Development;

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

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