Job Title: Director of Operational Analytics, Citizen Services

Base location: UK Flexible

Competitive salary plus leadership benefits and incentives

As a global FTSE 250 company with over 500 contracts across 20 countries Serco provides a diverse range of public services to citizens on behalf of Local Authorities and Central Government. These range from the administration of major employment and health programmes, to managing major services in partnership with Local Authorities such as Leisure and Environmental Services.

Due to a sustained period of growth which is forecasted to continue, we are looking to recruit a Director of Operational Analytics . This role w ill ensure that operational goals and objectives are delivered in line with business plans, customer requirements, agreed service levels and the Serco Management System. You'll also be responsible for developing and implementing necessary policies and procedures to ensure effective operational management control and compliance with legal and regulatory requirements.

In this high-profile position, we will be looking for you to utilise your knowledge and expertise to positively influence the level of operational delivery within Citizen Services. In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.

What you'll ned to do the role

• Firstly, you'll need a demonstrable track record of delivering in complex and demanding environments, interacting with individuals at all levels of the organisation.
• Advanced understanding of business planning and programme methodology with a strong interest in the economics of how a business operates, and advanced level of proficiency with excel or more sophisticated modelling tools.
• Experience of developing and executing an operations strategy in complex service contracts ideally delivering to the public sector.
• Lastly, you'll need a solid understanding of our markets, services, competitive forces, market and industry, with ability to apply insights into decision making.

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence the Business Unit's efforts that help us to deliver to our contracts.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

• Competitive base salary
• Bonus scheme up to 50%
• LTIP Award 40%
• Car Allowance - £7,750 per annum
• 10% Leadership Pension
• Partner Private Medical Cover
• Bi-Annual Exec Health Screening
• x2 Base salary Life Insurance
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).