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IT (FAS) Service Operations Support

GardPass Cyber Security
Netherlands (NL)
Approx daily rates in Euros: 400.00-550.00 per day
Closing date
11 May 2021
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Job Details

• Minimum 3 years experience with incident management processes
• Minimum 3 years experience with NATO FAS Service Operation support
• Hands on experience with ITSM tool including reporting, process workflows, and Service Delivery KPI definition, analysis and monitoring
• Minimum 3 years experience with NATO FAS Service Delivery to missions and operations
• Experience Microsoft SQL Server
• Experience with Service Oriented Architecture: Web services and associated components
• Experience with one or more scripting languages, at least MS Power Shell.
• Experience with Service Federation principles
• Experience in installing and supporting application services.
• Fluency in English: 3232 (Listening, speaking, reading and writing).
The work both oral and written in the post and in the Headquarter as a whole is conducted in English.
• Knowledge and experience with the configuration and administration of Windows OS and RDBMS.
• Knowledge and experience with process automation (backups, restore, reporting).
• Experience of systems support and maintenance in the NATO environment.
• Experience in installing and supporting NCIA FAS systems.

Duties & Role:

Troubleshooting. Take appropriate and effective action where possible to troubleshoot hardware and/or software related problems occurring in the fielded FAS baselines, and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems.
Organize/Administer user help requests. Requests must be logged, solved and forwarded to the 2nd level support. The elapsed time in order to handle the requests must be monitored and priorities must be recommended to the system manager as necessary
Provide Technical Assistance. Replying to incoming requests for technical assistance from both NATO and National users on the site. The requests can cover software, data communications system and network configuration, licensing issues, and documentation System Administration, Operation and Maintenance for the FAS
domain. This includes but not be limited to:
- configuring and maintaining the network of new and legacy servers,
- installing the FAS baselines and related components, and
- managing system backups .
Install and Configure operating system and application software on operational FAS computers


Intelligent Recruitment by Cybersecurity Experts

We constantly remind ourselves that people come first, so we have a commitment to providing an excellent personal service to our clients and candidates with the know-how to save you from wasted time and disappointment.

Our clients come from all commercial and industry sectors and, in particular, we have expertise in sourcing candidates in the land, marine, air, weapons, electronics, communications, avionics and cyber security domains.

GardPass Cyber Security bring a discerning approach to the resolution of both organisational recruitment requirements and individual career aspirations. Our Cyber Security talent delivery team can help locate the right people to help protect your business and maintain the integrity of your critical assets. Or if you are looking for a more fulfilling challenge, we can help you find your ideal role.

Mobilising and placing individuals and large teams on a global basis at speed in complex situations is one of our specialities. We offer a wealth of experience and expertise in supplying project personnel on a worldwide basis, backed-up by a huge network of qualified, experienced professionals (many of them security -cleared at various levels). Many of our candidates have worked with us on several projects – often for the same client, by request.

Find Us
+44 7939 073902
Pendragon House, 65 London Road
St Albans
United Kingdom
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