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Internal IT Change Manager

GardPass Cyber Security
Mons (Arrondissement), Hainaut (BE)
Approx daily rates in Euros: 275.00-350.00 per day
Closing date
5 May 2021
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Job Details

- Experience in Configuration Management, Configuration Control and Status Accounting;
- Experience with ITIL change management best practices; 
- Practical experience in the usage of change management tools;
- Knowledge of Quality Management principles;
- Experience in the operation of Change Advisory Boards (CAB);
- Experience organizing meetings and committees;
- Relevant ITIL training certification.

Desirable Experience and Education:
- Post-secondary training in IT;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

Under the direction of SMC CCA, the incumbent will perform duties such as the following: 
- Manages the entire life cycle of the Enterprise IT Change Management across infrastructure, platform and software as a service;
- Develop implementation plans for complex requests for change;
- Ensures that appropriate actions have been planned to minimize the risk of failure and the impact on users during change implementations;
- Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services affected);
- Seeks authority for those activities, reviews the effectiveness of change implementation and proposes improvement to organisational procedures governing change management;
- Guides and supports the Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;
- Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;
- Manage and prioritise Requests for Change using the IT Service Management Toolset;
- Develop knowledge articles and develops change models within the IT Service Management Toolset;
- Chairs the Change Advisory Board and prepares the Agenda and Minutes;
- Escalates high impact change to executive management for final approval;
- Supports change release and deployment to Operations and Exercises;
- Compiles IT Change Management Key Performance Indicator Reports to senior management;
- Maintains IT Change Management discipline ensuring the correct policies, process and procedures are routinely followed;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required

Clearance Required: National Secret (e.g. SC) or NATO Secret

Skills knowledge experience:
Experience and Education: 
- A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline, (such as, Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;


Intelligent Recruitment by Cybersecurity Experts

We constantly remind ourselves that people come first, so we have a commitment to providing an excellent personal service to our clients and candidates with the know-how to save you from wasted time and disappointment.

Our clients come from all commercial and industry sectors and, in particular, we have expertise in sourcing candidates in the land, marine, air, weapons, electronics, communications, avionics and cyber security domains.

GardPass Cyber Security bring a discerning approach to the resolution of both organisational recruitment requirements and individual career aspirations. Our Cyber Security talent delivery team can help locate the right people to help protect your business and maintain the integrity of your critical assets. Or if you are looking for a more fulfilling challenge, we can help you find your ideal role.

Mobilising and placing individuals and large teams on a global basis at speed in complex situations is one of our specialities. We offer a wealth of experience and expertise in supplying project personnel on a worldwide basis, backed-up by a huge network of qualified, experienced professionals (many of them security -cleared at various levels). Many of our candidates have worked with us on several projects – often for the same client, by request.

Find Us
+44 7939 073902
Pendragon House, 65 London Road
St Albans
United Kingdom
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