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IT Change Manager

GardPass Cyber Security
Mons (Arrondissement), Hainaut (BE)
Approx daily rates in Euros: 350.00-500.00 per day
Closing date
5 May 2021
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Job Details

2+ years function related experience;
- Experience in Configuration Management, Configuration Control and Status Accounting;
- Practical experience in usage of configuration management tools, in particular BMC ITSM
- Experience with ITIL change and configuration management best practices;
- Experience leading meetings and committees;
- Knowledge of Quality Management principles;
- Experience in operation of Change Advisory Boards (CAB).
- Training/Certifications: ITIL v3 Foundation

Education, Experience and Training (desirable):
- Experience in military organizations, operations and /or exercises
- Experience applying QA and IV&V procedures;
- Training/Certifications: Certificate in ITIL Expert Level in IT Service Management; Certificates of ITIL Intermediate Level, in particular Service Transition and /or Release Control and Validation.

Duties & Role:
- Liaises with NRF affiliates change managers to ensure a federated consistent Change Management process
- Liaises with necessary parties to co-ordinate proper assessments, change testing and implementation.
- Obtains approval for changes by creating work orders and assigning them to appropriate service owners and customer representatives;
- Evaluate all RFCs to ensure:
o Originators provide clear and complete Statements of Requirement and Justification;
o Originators provide all essential information and documentation to facilitate appropriate review, testing and assessment;
- Ensure appropriate assignment of categories, requested actions and priorities
- Collect and distribute all RFCs for CAB meetings, issues meeting agendas and Records of Discussion.
- Monitors the progress of all change activities.
- Closes Change Requests when implementation is successfully completed
- Confirm that deployment of all changes to services, systems, software and hardware are planned and coordinated/agreed with NRF affiliates, NCI Agency Service Lines, ChM, CSUs, Operations Centre, data centres and customers/users;
- Confirm that changes are following Agency Deployment Schedule
- Ensure, in conjunction with systems Release Manager and SLs, that all deployments can be rolled-back or remedied if unsuccessful;
- Ensure, in conjunction with requesters, that necessary plans, supporting materials and resources are made available to implementers to facilitate effective delivery of Early Life Support (ELS) and Service Operations;
- Ensure that deployment of new releases does not compromise integrity, availability (including data migration) and functioning of any components of deployed baseline, and; Ensure that deployments are measured for success and failure in conjunction with Quality Assurance and Quality Management practices to assure utility and warranty.
- Ensure that all lessons learned shall be incorporated into Continual Service Improvement (CSI).
- Verify that the Local Data Media Library (DML) has been updated


Intelligent Recruitment by Cybersecurity Experts

We constantly remind ourselves that people come first, so we have a commitment to providing an excellent personal service to our clients and candidates with the know-how to save you from wasted time and disappointment.

Our clients come from all commercial and industry sectors and, in particular, we have expertise in sourcing candidates in the land, marine, air, weapons, electronics, communications, avionics and cyber security domains.

GardPass Cyber Security bring a discerning approach to the resolution of both organisational recruitment requirements and individual career aspirations. Our Cyber Security talent delivery team can help locate the right people to help protect your business and maintain the integrity of your critical assets. Or if you are looking for a more fulfilling challenge, we can help you find your ideal role.

Mobilising and placing individuals and large teams on a global basis at speed in complex situations is one of our specialities. We offer a wealth of experience and expertise in supplying project personnel on a worldwide basis, backed-up by a huge network of qualified, experienced professionals (many of them security -cleared at various levels). Many of our candidates have worked with us on several projects – often for the same client, by request.

Find Us
+44 7939 073902
Pendragon House, 65 London Road
St Albans
United Kingdom
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