Operations Controller

Faslane, G84 8HL

Full time, 12 Month Fixed Term Contract

Here at HMNB Faslane in Clyde we're looking for an Operations Controller to join our us at our Faslane site. The onsite Serco team performs a variety of tasks that centre around the towing of international military vessels along with the transportation of passengers and other assets. In short, we help to keep allied navies operational.

The primary role of the Operations Controller (Clyde) is to plan and allocate vessels to tasks to meet the customer's operational requirements. This is accomplished through direct communication with customers, port operations staff, contract management teams, vessel masters, crew members and port/Authority representatives and personnel as required to achieve the task. The Operations Controllers (Clyde) (x2) work directly for and report to the Operations Manager (Clyde). The role involves regular contact with the customer Technical Superintendents/Manager, vessel Masters/crew and logistics support team. The successful post holder will be responsible for supporting Clyde and Greenock vessels (5 Duty Group Tugs, 1 Daywork Tug, 2 Pilot Vessels, 2 x passenger vessels and 3 barges), circa 90 crew members and additional charter vessels/agency staff as required. Please note the above is simplified and subject to amendments.

The role offers plenty of variety with no two days the same. And whilst you're supporting the Royal Navy and its allies, we'll be supporting you. As well as a competitive salary and benefits package you'll also benefit from ongoing training and development from our supportive team.

What you need to do the job:

To be considered for this role you must be methodical approach and have analytical skills. You must have experience of service delivery, including the administration aspect of delivery. It is essential that you the ability and experience of communicating and influencing, the ideal candidate must be IT literate (MS Office applications - Word, Excel & PowerPoint). You must also be able to achieve a Security Clearance. Additionally, Familiarisation and knowledge of the following company IT applications: FLEET (Task/Manpower Management System), Sharepoint (Information Management), Assure (Incident/Audit Reporting System), Risk Manager (Contractual Risk Monitoring System), MyHR and Employee Self-Service (HR/Training Systems).

What we offer:

• £29,000- £32,000 per annum
• Mon - Fri working pattern with a 1 week duty in a rotational system
• Up to 6% contributory pension scheme​
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. ​
• A supportive culture
• A company passionate about Diversity and Inclusion

Why Serco:

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).