Job Description Summary The Biomed modality forms a key strategic direction of the business. The successful candidate will drive the visibility and direction of the modality, ultimately supporting growth. This person is responsible for accurately recording information relating to the evaluation, diagnosis and performing repair and planned maintenance execution, and driving customer satisfaction through service excellence.

Job Description Responsibilities

• Proactively support internal and external customers handling all assigned administrative duties, taking direction from and balancing the needs of Biomed Technicians and Biomed Team Leaders.
  
• Provide administrative support while maintaining and improving the data quality through the entry of Technician activities into the relevant CMS tool.
  
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE/customer facility contract, supporting business goals and objectives.    
  
• May assist more experienced technicians on basic and more complex repairs/resolution respectively.   Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
  

Qualifications and experience

• Minimum of an HNC/HND (or equivalent) in Electronics or Biomedical engineering
  

Desirable skills

• Strong customer-service skills
  
• Highly motivated team-player
  
• Prior industry related experience
  
• Ability to stay calm in pressurized situations and coach people through solving problems
  
• Ability to drive improvements in efficiency
  
• Knowledge/experience with the healthcare industry
  
• Proficient in Microsoft Office Suite, Excellent computer skills, Networking ability
  

Eligibility requirements

• A good level of English and a valid Work Permit
  

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information Relocation Assistance Provided: No