Identity Desk Officer

Birmingham, London, Warrington
£28,840 Roles based in London will also receive an additional London Weighting of £3,424
16 Feb 2021
08 Mar 2021
Clearance Level
BPSS, DV, None / Undisclosed, SC
Job Type

The Central Services Unit (CSU) is the central hub of the UK Protected Persons Service (UKPPS); providing strategic and practical assistance to officers affording protection arrangements to witnesses and other vulnerable people at risk of death or serious injury.

The Identity Desk provides specialist services, advice and support to the UKPPS and other Law Enforcement Agencies in relation to identity management.

Job description

This is a highly specialised role where the post holder will manage identity issues in high risk UK and International Protected Persons cases.

Working in a small team you will provide specialist expert and covert services and support to NCA, police, law enforcement and partner agencies.

The ideal candidate will be expected to contribute to relevant projects working and liaising with internal and external stakeholders fostering collaborative working and maintaining effective working relationships, manage casework and deal with enquiries relating to a variety of issues.

Bespoke training relevant to the role will be provided in-house.


•The successful candidate will work within a small team, providing specialist and covert services, advice and comprehensive support to NCA, police, law enforcement and partner agencies on UKPPS issues.
•To liaise with relevant government agencies, public authorities and law enforcement departments on Central Services processes and services.
•Contribute to relevant projects working with internal and external stakeholders fostering collaborative working and maintaining effective working relationships.
•Manage casework and deal with inbox enquiries ensuring case management systems are kept up to date in line with procedures and NCA policies.
•Provide advice and support to Protected Persons Unit Officers on identity management issues.

The role requires the ability to understand complex and often sensitive issues, confidently advising the UKPPS network, UK Policing, Government, private industry at all levels.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience of balancing own casework with conflicting priorities
  • Demonstrate your understanding of legislation relating to Protected Persons.
  • Knowledge of secure working practices, to include working with highly confidential and sensitive information
  • Proven experience of working to tight deadlines

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.

People working with government assets must complete basic personnel security standard checks.

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