Order to Cash (OTC) Analyst

Hook

Up to £40000

As a global FTSE 250 company with over 500 contracts across 20 countries we rely on the support of our Finance Services Team to keep the business running smoothly and efficiently. As our new OTC specialist, you will play a vital role in supporting the Global Process Lead to monitor and improve process effectiveness and efficiency ensuring strong governance at all levels. The role offers variety, breadth of exposure and significant scope for personal and professional development within finance and the services industry.

Serco Finance Services works with an offshore partner to deliver finance services to the UK, Middle East and ASPAC regions and is responsible for operating key finance processes and working within the finance operating model. Working from our Hook headquarters, your role will be to facilitate the day to day onshore tasks for OTC identifying areas where onshore intervention is required and flagging up areas where offshore performance is deviating from agreed service levels.

The ideal applicant will be someone who thrives working in a fun, hands on, dynamic working environment. You will be confident with financial systems, have good attention to detail, a strong process driven mindset, great interpersonal skills and enjoy finding solutions to issues, adding value to an organisation.

In return we can offer a friendly and supportive environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK and around the world.

About you

Firstly, you will need knowledge of end to end Order to Cash processes from managing the customer on boarding processes to accounting for a customer payment. Ideally, you will have gained this knowledge in a large complex organisation with a busy OTC department. Experience of working with an offshore third party BPO service provider is desirable or experience of working in a shared service environment within a multi-site organisation. Lastly, you'll need to be a great communicator with the ability to build strong collaborative working relationships

Why Serco?

Meaningful and vital work: This is a role within a global team where you'll fulfil a key role within an agile and hardworking team.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

• Up to £40,000 annual salary
• Up to 6% contributory pension scheme
• An autonomous and supportive culture

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).