IT Change Manager

Mons (Arrondissement), Hainaut (BE)
Approx. daily rates in Euros: 300.00-400.00 per day
06 Jan 2021
03 Feb 2021
Clearance Level
Job Type

- Experience in Configuration Management, Configuration Control and Status Accounting;
- Experience with ITIL change management best practices; 
- Practical experience in the usage of change management tools;
- Knowledge of Quality Management principles;
- Experience in the operation of Change Advisory Boards (CAB);
- Experience organizing meetings and committees;
- Relevant ITIL training certification.

Clearance Required: national Secret (e.g. SC) or NATO Secret

Skills knowledge experience:
Experience and Education: 
- A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline, (such as, Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;

Desirable Experience and Education:
- Post-secondary training in IT;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

Under the direction of SMC CCA, the incumbent will perform duties such as the following: 
- Manages the entire life cycle of the Enterprise IT Change Management across infrastructure, platform and software as a service;
- Develop implementation plans for complex requests for change;
- Ensures that appropriate actions have been planned to minimize the risk of failure and the impact on users during change implementations;
- Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services affected);
- Seeks authority for those activities, reviews the effectiveness of change implementation and proposes improvement to organisational procedures governing change management;
- Guides and supports the Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;
- Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;
- Manage and prioritise Requests for Change using the IT Service Management Toolset;
- Develop knowledge articles and develops change models within the IT Service Management Toolset;
- Chairs the Change Advisory Board and prepares the Agenda and Minutes;
- Escalates high impact change to executive management for final approval;
- Supports change release and deployment to Operations and Exercises;
- Compiles IT Change Management Key Performance Indicator Reports to senior management;
- Maintains IT Change Management discipline ensuring the correct policies, process and procedures are routinely followed;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required

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