Senior Business Analyst

Location
Mons (Arrondissement), Hainaut (BE)
Salary
Approx. daily rates in Euros: 575.00-750.00 per day
Posted
05 Jan 2021
Closes
02 Feb 2021
Ref
JG/1720
Clearance Level
NATO, SC
Job Type
Contract


Extensive experience in conducting business analysis, from eliciting and documenting requirements, conducting stakeholders interviews and workshops, to conducting and documenting gap analysis, etc.
• Extensive knowledge and experience in ITIL 2011 processes
• Extensive experience in writing ITIL compliant processes, procedures and work instructions
• Strong experience conducting business analysis to support the configuration/ customisation of BMC Products (ding but not limited to Remedy ITSM Suite v9.x and higher, BMC Discovery v11.x and higher, TrueSight Operations Management)
• Strong experience gathering data to support the technical team in the preparation of Remedy ITSM foundation data
• General understanding of infrastructure solutions hosting Service Management tools and technology
• Education and Experience A university degree in Engineering, Business, Economics or related discipline; alternatively, 5 years of equivalent experience
• A minimum of 3 years recent experience in Business Analysis, ideally in a variety of business environments, dealing with a multitude of stakeholders
• A minimum of 3 years recent experience in developing ITIL compliant processes, procedures and work instructions
• A minimum of 2 years recent experience in BMC Remedy products as business analysis/process development team member
• Development experience not necessary
• ITIL 2011 Foundation Certification required
• ITIL v4 Foundation Certification desirable
• Soft skills Working well as part of a dynamic and multi-cultural team
• Being able to participate in and support meetings with various stakeholders
• Ability to work independently and manage multiple tasks simultaneously.

Duties:
In coordination with the Project Manager(s), Technical Lead and Systems Engineer, the Senior Business Analyst/ ITIL SME will perform duties such as the following: 
• Conduct in-depth review of current processes versus project requirements and perform a gap analysis
• Support Technical Lead and Systems Engineer in requirements derivation where necessary
• Develop new process documentation based on requirements, and any other related documentation, such as policies, directives, procedures and work instructions
• Perform process workshops for nominated stakeholders
• Gather needed data on stakeholders/ customers business, organization, people, location, etc.
• Work closely with the technical team to support effective configuration and customization of the system(s).

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