VTC Engineer - NATO Belgium

Role

VTC Engineer

Profile

VTC Engineer - RFQ's C000778 and C000779

Duties:

• Able to articulate, verbally and in writing, expert designs, ideas,
concepts and solutions
• Responsible for the delivery of 3rd level help desk services for
Operations, Exercises and the
Static VIDEO MCU Backbone & other NATO VIDEO conferencing
Equipment;
• Performs remote fault diagnosis at Operational, Exercises & other
NATO sites using the VIDEO
Management System;
• Performs remote routine maintenance of Operations, Exercises
and the static VIDEO infrastructure ,
management appliances and other NATO VIDEO equipment;
• Performs the update of directory tables;
• Performs required changes to the system documentation;
• Perform backups and restores of VTC core devices; MCUs,
Management Appliances, Session Border
Controllers across a wide area network;
• Advises on fault diagnosis throughout NATO sites utilizing a
number of management platforms (e.g.
Netscout, lntermapper, Splunk)
• Coordinate with sites to implement VTC elements centralization,
standardization and best practices
• Liaise and collaborate internally throughout the NCI Agency
Service Line infrastructures and to
external organizations for fault rectification activities
• Being responsible for the maintenance of Standard Operating
Procedures within the VTC Cell
Configuration, and evaluation, of test scenarios within the NGCS
Reference Facility, pertinent to
the area of VTC configuration problem resolution
• Operate provided management tools and capabilities
• Ensure a common understanding of the available toolsets and
method of utilization within the
centralized and distributed user base
• Investigating and proposing long term solutions to encountered
equipment and configuration problems.

Requirements: 

A University Degree in Electrical and/or Electronics Engineering,
Telecommunications, with 3 years' post related experience, or a
Higher Secondary education and completed advanced vocational
training in that discipline leading to a professional qualification or
professional accreditation with 5 years' post related experience. A
formal post-secondary training in IT will be considered as an asset.
• Fluency in both spoken and written English.
• In addition to the minimum above related experience, you will be
required to demonstrate:
o Comprehensive knowledge of the principles of command and
control (C2) systems;
o Very good working experience of/with protocols: H.323, SIP,
SIPoTLS, HITP, HTTPs, SSH, Telnet DNS, SMTP, API, NTP,
SNMP;
o Worked with common monitoring solutions, e.g. CA HP, for
minimum 2 years
o Worked in a network, Operation center or service desk function
with customer and user contact in a minimum 3 years;
o Practical work knowledge in network environment areas, such as
VTCoIP, Serial VTC and/or VoIP;
o Very good knowledge about Routed Network Environments and
Switching Network Environments;
o Experience in documentation of solutions, maintaining user /
administration guides and step-by-step instructions;
o Practical experience in the use of modern concepts and
accepted industry standards for configuration management, quality
assurance and testing.
o Five years' operation and configuration experience of Polycom
VTC endpoints and
MCUs;
o Five years' operation and configuration experience of Tandberg
Cisco VTC endpoints and MCUs;
o High level operational and configuration knowledge of VTC
management appliances such as; Real Presence Resource
Manager, RMX MCUs, Distributed Management Application (DMA
) 7000, Cisco MSE 8000
o Five years' experience with design, deployment and
configuration of VTC solutions including MCUs, management
appliances and endpoints;
o Familiarity with VNOC applications including Centralized
Scheduling tools, Call Detail Record reporting tools and automated
fault identification tools;
o Ability to configure, optimize and diagnose VTC CODECs
including Polycom HDX models,
Polycom VSX models, Tandberg MXP series and Cisco C series
devices.
o Ability to query VTC core devices such as management
appliances, MCUs, Gatekeepers and quickly resolve customer
issues including: scheduling conflict or failure, missing participants,
poor audio or video, dropped calls, bandwidth provisioning;
o Proficient in utilizing Audio Video control solutions such as
Crestron, Extron, AMX.
o Ability to configure, optimize and diagnose VTC CODECs
including Polycom HDX models,
Polycom VSX models, Tandberg MXP series and Cisco C series
devices.
o Ability to query VTC core devices such as management
appliances, MCUs, Gatekeepers and quickly resolve customer
issues including: scheduling conflict or failure, missing participants,
poor audio or video, dropped calls, bandwidth provisioning;
o Broad experience with design, deployment, testing and
evaluation of communications gateway Session Border Controller;
ACME Packet, Cisco CUBE, Cisco VCS Expressway and Polycom
RPAD;

Desirable Skills:
• Commercial certifications; Security+, CCNA, Polycom CVE;
• Ability to navigate, influence and negotiate with all levels of the
organization, business partners, customers and users; Strong
communication skills and the ability to be concise in both written
and verbal communications; Prior experience of working in an
international environment comprising both military and civilian
elements.

Location

Mons

Start date

16/12/2020

Contract length

836 hours

Bid closes

23/11/2020

Max hourly rate (€)

Lowest Price Technically Compliant (LPTC)

Security clearance

A security clearance is required