Customer Billing Advisor

My client who is based in Darlington is looking for a customer billing advisor for an initial 6 month contract, this is to respond to all customer correspondence relating to Credit file queries.

 To respond to all forms of customer correspondence from various sources within the agreed SLAs
 To comply with regulatory requirements
 Understanding all aspects of a customer's query and using excellent communication skills to ensure this is fully resolved.
 Influencing and diplomacy skills for dealing with possible irate customers.

Why this role matters - This role is a pivotal part of the customer journey. We balance customer requests with the business risk and deliver excellent customer service.
What you'll be doing - You will be dealing with consumer and business customer applications referred through the registrations process. The role holder will work as part of a team to deliver an exceptional customer experience to our end users and internal stakeholders alike.
We'll also need to see these on your CV.

Excellent communication skills both written and verbal
Proficiency in Microsoft Office
GCSE pass in Mathematics and English


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.