VTC Technician (Polycom)

- 3 years recent experience in VTC Operations;
- 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
- 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
- Good knowledge of Video Conferencing Protocols and Standards;
- Experience with VTC Scheduling Solutions.
- ITIL Foundation.

ROLES & DUTIES:
- Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:
- Operate VTC Service Desk Services;
- Operate VTC Scheduling Services;
- Operate VTC Video bridging Services;
- Operate VTC recording, playback and streaming services;
- Create, report, track and close VTC Resource and Service Trouble Tickets;
- Monitor, collect and survey VTC Resource and Service Trouble Tickets;
- Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and pro-active);
- Monitor and Reports VTC Resource and Service Performance and Quality;
- Support End-2-End VTC Service Testing;