Junior Application Support Engineer

Swansea (Abertawe)
£26,126 There will be a 20% shift allowance.
03 Nov 2020
01 Dec 2020
Clearance Level
Job Type

About the job Summary

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all.

Would you like the opportunity to help run and support the DVLA’s IT services?

If so, our Junior Application Support Engineer role will provide the challenge you are looking for!

Job description

We are looking for passionate and enthusiastic Junior Application Support Engineers who will be comfortable working on a range of services at DVLA Swansea, across multiple products and technologies, covering both legacy and brand new cloud-based applications.

This role will provide you with the excellent opportunity to progress in your career, if you are looking to move from 2nd to 3rd line support. Training is readily available in this role and you will be given access to a wide range of courses to suit development.

Your role will primarily involve supporting the DVLA’s internal and customer facing applications and additionally participating in the programme to migrate legacy technology onto new, cloud-based platforms, ensuring that the solutions are supportable and fit for purpose. You will be empowered to enhance the systems, with continuous improvement at the forefront of the work that you do.

This role will see you providing support rather than develop applications.

Candidates are required to work a shift pattern of 4 working days followed by two rest days, alternating between two shifts of either 6am-2pm or 2pm-10pm. An indicative shift allowance of 20% is applicable for extended hours roles and candidates will have the opportunity to be available (optionally) on an on-call rota to undertake out of hours activities and provide on call cover to support the service.

Would you like to find out more about the role, the team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on Tuesday 10th November 2020 at 11am, please use this link to book your place.

Please note, we are also currently recruiting for Application Support Engineers, please refer to campaign reference 68962 in Civil Service Jobs for further information about the Application Support Engineer role.



Role Responsibilities include but are not limited to:

- Works on technical implementation of applications. On larger projects works within a technical framework of the project to meet customer requirements.
- Software development using both recognised and/or specialist programming languages and technologies
- Conducts Unit Testing of developed applications against agreed standards
- Unit testing of developed applications, using automated test tools where appropriate
- Participate Continuous Improvement and defect fixes that can be carried out to improve Application performance
- Support the creation of standardised documentation following the agreed standards and processes

For more information about the role and responsibilities please refer to the role profile attached.

About You

Whilst there isn't a requirement to be able to write code, we will need you to be able to interpret code as part of troubleshooting issues.
You will be required to have some experience in application support using recognised programming languages.
You will have good problem solving and analytical skills, with attention to detail to allow you to identify the problem and apply an acceptable resolution.
Excellent written communication skills are necessary for this role, along with the ability to work well as part of a team.

About us
At the Driver and Vehicle Licensing Agency (DVLA) our work matters. Impacting the lives of over 49 million people in the UK, we do more than provide driving licenses and number plates.
We’re at the forefront of digital within government, with a focus on moving away from traditional paper based transactions to new IT driven solutions. We aim to provide an excellent digital service to our customers.
We are an exemplar of supporting employee wellbeing! We invest in you, provide opportunities to learn new skills and as a result, give you the confidence to carry out your role. Our commitment to your learning and development guarantees that everyone at DVLA can reach their highest potential.

If you would like to read more about the great opportunities at DVLA please click the link here

To find out more about what it is like to work for DVLA please click the following blog link Inside DVLA Blog


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • • Skills Framework for the Information Age (SFIA) - PROG - Level 3
  • • Skills Framework for the Information Age (SFIA) – ASUP - Level 3
  • • Skills Framework for the Information Age (SFIA) - TECH - Level 2


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Selection Process

The sift is due to take place w/c 16th November 2020.
Interview will be held week commencing 30th November 2020.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

We are following government guidelines and the majority of IT staff are currently working from home. This is likely continue until at least early 2021. Once it is possible to do so the current expectation is that IT staff will be located in the Swansea office to allow for ongoing support, development and collaboration with colleagues.

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