Hosting Engineer

•    Professional experience in a production environment for a number of years with VMware NSX 6.3 and newer, VMware vRealize Automation & vRealize Orchestrator 8 and newer and Solarwinds IPAM solution. 
•    Professional experience with VMware vROPS 8.1 and its integration with VMware vRA 
•    Hands-on experience with data center management including virtualization using VMWare ESXi, blade & rack mount servers 
•    Good understanding of Active Directory, Windows Server and Linux and SAN and iSCSI storage 
•    Able to document current design & configuration and to develop/maintain Standard Operation Procedures/Instructions and training guidance 
•    Prior Systems Engineering Experience is Required 
•    ITIL Service Operation knowledge 
•    Excellent interpersonal and communication and skills 
•    Fluent English in both spoken and written 

DESIRABLE QUALIFICATIONS:   
•    Detailed knowledge of the MARCOM infrastructure design and service operations 
•    VMware lifecycle manager experience (highly desirable) 
•    Windows SCCM installation experience (highly desirable) 
•    Master Degree in Engineering or Computer Science and four (5) years experience; or Bachelor Degree in Engineering or Computer Science and six (6) years experience; or Major Certification (VMware VCAP) and seven (7) year experience; or no degree/certification and eleven (11) years experience. 
•    VMware Certified Advanced Professional (VCAP Deploy or Design) 
•    Strong Experience with Powershell/PowerCLI  
•    VMware SRM    
•    Professional experience with VMware Horizon (linked and instant clones) 
•    Experience on vSphere Replication, VMware VUM, Powershell/PowerCLI, VMWare vSAN, VMware Log Insight and DevOps 
•    Experience with configuration management tools (eg: Ansible) 
•    Automation scripting experience (Python,  etc. ) and control version (eg: git) 
•    BMC/ITSM Ticketing system and integration with vRealize Suite 
•    ITIL certification

ROLES & DUTIES.  
Under the direction of the Service Delivery Manager, Hosting Service (Infrastructure Services), but largely on own initiative, will perform duties such as the following: 
•    Full life cycle server infrastructure: architecture , design, administration, implementation and support including CPU, memory, disk utilizations/capacity planning and adjusting new requirements as well as monitor and audit system utilization, and performance with focus on VMware virtualization 
•    Leads enterprise base work initiatives and projects, 
•    Develops enhanced production monitoring and additional capability, 
•    Defines improvements increased system reliability and performance, 
•    Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability, 
•    Participates in short- and long term planning efforts with stakeholders and IT groups 
•    Develops cost/time estimates, 
•    Documents discussion and agreements, 
•    Works with project managers to coordinate and plan project tasks and resources, 
•    Participates in business requirements meetings as needed,
•    Communicates events to stakeholders, IT teams, and leadership, 
•    Produces work related documentation and diagrams ensuring that they are maintained periodically within their life cycle, 
•    Provides technical guidance, coaching/mentoring to team members, 
•    Participate/perform in root cause analysis for significant problems and suggests clear recommendations for improvements, 
•    Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems, 
•    Develops scripted solutions and automation, 
•    Coordinates changes across multiple systems. Schedule, coordinate and lead planned downtimes, 
•    Accurately update comments and status to tickets via ticketing system, 
•    Participate in on-call activities, 
•    May need to travel to other NCIA units in other countries, work in shifts, service-affecting activities and contingency work outside of regular business hours.