Implementation Manager - Hampshire

Currently have a requirement for an Implementation Manager, to assist my client on a long term project based on site at their offices in Hook, Hampshire; due to commence December 2020 and continue until October 2021 with view for further extension from there.

Due to the nature of the role and the time scale and requirements issued by the client, we have been informed that candidates will need to hold current and active high level security clearance (DV) for this position.

Please find key information as per the below, provided by the client for your consideration:

Required

• Bachelor’s Degree or equivalent experience
• 4+ years of technical experience
• Experience working with BMC Remedy 9 and above
• Active Security Clearance
• Strong interpersonal and presentation skills, including consulting skills
• Strong oral and written communication skills
• Understanding of Lean-Agile methods and DevOps working practices
• MS Office skills e.g. Excel, Word and Project, Visio
• Proven group presentations skills
• Concentrate on certain areas of technology driven by company technology objectives
• Manage and Provide Remedy ITSM solutions architect to provide end-to-end support/activities/tasks to development domain environment
• Develop statistics and reports from data provided from various tools and sources on and using Remedy ITSM products.
• Conduct training and mentoring team members and customers on Remedy ITSM related technology and use
• Lead efficient identification, troubleshooting, resolving and communication of systemic technical issues/failures/weaknesses/solutions to all responsible parties.
• Be the primary contact to properly respond to and resolve ITSM tool suite system problems or major issues as they occur and follow established NRC procedures for problem escalation and follow-up in a timely manner
• Assist other providers with issues or questions regarding the Remedy ITSM
• Collaborate with Infrastructure teams to develop and maintain Remedy ITSM data and system integrity
• Lead assurance that proper application of security standards and compliance
• Lead the status updates and comments to process owners, service owner(s), management and/or team participants
• Attend customer meetings as requested and scheduled as the manager of this service
• Lead team/others to create or update documentations including but not limited to Remedy ITSM SOPs, How To’s, and KBA articles
• Assist end users with ITSM issues and questions via phone and/or email.
• Experience in Windows server and client operating systems
• Experience of build and operation of highly secure infrastructure systems
• Experience of taking systems through security test and applying remediation(s)
• Experience with BMC Service Request management

Desirable

• Experience of VMWare Cloud and hyperconverged infrastructure

Personality:

• Strong passion for learning and teaching others
• Strong team player, capable of working as part of a virtual and logical team and independently as circumstances dictate
• Motivated and self starting
• Ability to think creatively and come up with proactive ideas that will increase sales
• Strong problem solving skills
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
• Ability to learn new technology skills