Support Technician - Mali
- Employer
- GLOBAL Technologies
- Location
- Mali, Africa
- Salary
- Negotiable
- Closing date
- 30 Nov 2020
View more
- Clearance Level
- DV, SC, CTC
- Sector
- Information Technology
- Job Type
- Contract
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Support Technician
LOCATION: Mali, Africa
CONTRACT: Consultant
WORK SCHEDULE: 7 days/week, based on rotations: 6 weeks on-site and 6 weeks off (holidays)
CLEARANCE: NATO SECRET
TASKS:
- Receiving tickets from users (using BMC system);
- Visits to clients for diagnostic and troubleshooting;
- Establishing solving methods;
- Maintain and troubleshoot network equipment (routers, switches, servers);
- Install, configure, troubleshoot and repair computers, printers, VoIP phones and other peripheral devices;
- Managing user and computers accounts using Microsoft Active Directory;
- Retrieve the customer equipment to be fixed or replaced in case of necessity;
- Set up new equipment printers, computers, scanners;
- Identifying connectivity problems and replacement of patch cords or transceivers from switch;
- Migration of equipment in new locations;
- Configure phone systems (VOIP or TOIP);
- Decommissioning equipment (computers);
- Service and maintenance for generators.
REQUIREMENTS:
- Minimum 3 years’ experience is a similar position (military background would be anadvantage);
- Experience in end-user equipment (workstations, phones, printers, scanners) administration;
- Experience in Network/IT Administration;
- Good level of English (speaking and writing);
- Very good customer skills.
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