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Support Technician - Mali

Employer
GLOBAL Technologies
Location
Mali, Africa
Salary
Negotiable
Closing date
30 Nov 2020

View more

Clearance Level
DV, SC, CTC
Sector
Information Technology
Job Type
Contract

Support Technician

 

LOCATION: Mali, Africa

 

CONTRACT: Consultant

 

WORK SCHEDULE: 7 days/week, based on rotations: 6 weeks on-site and 6 weeks off (holidays)

 

CLEARANCE: NATO SECRET

 

TASKS:

  • Receiving tickets from users (using BMC system);
  • Visits to clients for diagnostic and troubleshooting;
  • Establishing solving methods;
  • Maintain and troubleshoot network equipment (routers, switches, servers);
  • Install, configure, troubleshoot and repair computers, printers, VoIP phones and other peripheral devices;
  • Managing user and computers accounts using Microsoft Active Directory;
  • Retrieve the customer equipment to be fixed or replaced in case of necessity;
  • Set up new equipment printers, computers, scanners;
  • Identifying connectivity problems and replacement of patch cords or transceivers from switch;
  • Migration of equipment in new locations;
  • Configure phone systems (VOIP or TOIP);
  • Decommissioning equipment (computers);
  • Service and maintenance for generators.

REQUIREMENTS:

  • Minimum 3 years’ experience is a similar position (military background would be anadvantage);
  • Experience in end-user equipment (workstations, phones, printers, scanners) administration;
  • Experience in Network/IT Administration;
  • Good level of English (speaking and writing);
  • Very good customer skills.

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