Application Support Engineer

£30,131 There is a 20% shift allowance.
02 Nov 2020
30 Nov 2020
Clearance Level
Job Type



About the job Summary

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all.

Location: Swansea 

Salary: £30,131

Would you like the opportunity to help run the DVLA’s IT services?

If so, our Application Support Engineer role will provide the challenge you are looking for!

Job description

DVLA are following government guidelines and the majority of IT staff are currently working from home. The fixed term appointment roles offered in this job advert will be delivered via remote home working for the duration of the FTA. Please note, if the FTA becomes permanent, the current expectation is that staff would be based in Swansea to allow for ongoing support, development and collaboration with colleagues. Current working arrangements will apply for any successful existing DVLA candidates.

We are looking for passionate and enthusiastic Application Support Engineers who will be comfortable working on a range of services at DVLA Swansea, across multiple products and technologies, covering both legacy and brand new cloud-based applications using strong analytical skills to develop and support of DVLA’s applications.

This role will provide you with the excellent opportunity to progress in your career. Our Application Support Engineers will lead and be the point of escalation for more complicated issues so significant experience in application development using recognised
programming languages is essential for this role.

Demonstrable experience in system support and continuous improvement will allow you to work on larger projects works within a technical framework of the project to meet and deliver on customer requirements.

Your role will primarily involve supporting the DVLA’s internal and customer facing applications and additionally participating in the programme to migrate legacy technology onto new, cloud-based platforms, ensuring that the solutions are supportable and fit for purpose. You will be empowered to enhance the systems, with continuous improvement at the forefront of the work that you do.

You will mentor the Junior Application Support Engineers to resolve complex issues as and when they arise, so experience in mentoring Developers is a requirement.

Candidates are required to work a shift pattern of 4 working days followed by two rest days, alternating between two shifts of either 6am-2pm or 2pm-10pm. An indicative shift allowance of 20% is applicable for extended hours roles and candidates will have the opportunity to be available (optionally) on an on-call rota to undertake out of hours activities and provide on call cover to support the service.

Would you like to find out more about the role, the team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on Tuesday 3rd November 2020 at 11am, please use this link to book your place.

Please note, we are also currently recruiting for Junior Application Support Engineers, please refer to campaign reference 68957 in Civil Service Jobs for further information about the Junior Application Support Engineer role.



Role Responsibilities include but are not limited to:

Software Development:
- Works on the technical implementation of applications and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
- Software development using both recognised and/or specialist programming languages and technologies
- Technical planning within the team
- Mentoring junior application support engineers
- Unit Testing of developed applications
- Working collaboratively supporting and learning from team members
Application Support:
- System support (working day, weekends and on-call).
- Input into Major Incident and Problem Management processes
- Continuous Improvement and defect fixes.

For more information about the role and responsibilities please refer to the role profile attached.

About You

You will have significant experience in application support and handling of larger incidents.
You will also need to have experience in leading on all aspects of supporting bespoke applications.
You will have excellent problem solving and analytical skills with attention to detail to allow you to identify the problem and apply an acceptable resolution.
Excellent written communication skills are necessary for this role, along with the ability to work well as part of a team, as you will need to write a variety of documents including reports and technical specifications and mentor the junior members of the team.
Whilst there isn't a requirement to be able to write code, we will need you to be able to interpret code as part of troubleshooting issues.
Experience in application support, using recognised programming languages is desirable.

About us
At the Driver and Vehicle Licensing Agency (DVLA) our work matters. Impacting the lives of over 49 million people in the UK, we do more than provide driving licenses and number plates.
We’re at the forefront of digital within government, with a focus on moving away from traditional paper based transactions to new IT driven solutions. We aim to provide an excellent digital service to our customers.
We are an exemplar of supporting employee wellbeing! We invest in you, provide opportunities to learn new skills and as a result, give you the confidence to carry out your role. Our commitment to your learning and development guarantees that everyone at DVLA can reach their highest potential.

If you would like to read more about the great opportunities at DVLA please click the link here

To find out more about what it is like to work for DVLA please click the following blog link Inside DVLA Blog


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Skills Framework for the Information Age (SFIA) - PROG
  • Skills Framework for the Information Age (SFIA) – ASUP
  • Skills Framework for the Information Age (SFIA) - TECH


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Selection Process

The sift is due to take place week commencing 9th November 2020.

Interviews will be held week commencing 16th November 2020.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

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