Associate SME (Cleaning)

Serco Health

Home Based - Role will require travel to sites across the UK

Full Time - 37.5 hours

£50,000-£55,000 per annum + Great Corporate Benefits inc. Company Car & Private Healthcare

Serco delivers vital healthcare support services around the world - from the operational management of hospitals to the optimisation of patient experience and flow. Our experience reaches across acute, community, primary and private healthcare, increasingly with voluntary and social care partners.

Our passion for care is enriched by our drive and capacity to innovate, and our unrivalled international expertise which enhances service quality, improves patient outcomes and reduces costs.

We are looking to now recruit for an Associate Subject Matter Expert for Cleaning to support our Health business unit.

In the role of Associate SME you will be a subject matter expert in the field of Cleaning Services and will have a fundamental role in developing bespoke services, working with internal stakeholders to define, create and implement creative FM solutions that meet and exceed customer expectations for technical competency, process innovation, cost savings and quality.

The core areas the Associate SME will support the Serco Health business unit include Business Development activity this will involve seeking out opportunities for Serco Health which would then require you to support the company with Bidding, Re-Bids and Benchmarking in helping this business grow it's Cleaning FM portfolio. Operationally you will work with our NHS contracts looking at continuous improvement and business excellence to meet set standards or excel client expectations. The Associate SME will be expected to innovate and develop new ways of working for our Cleaning teams on the ground. You will also be asked to train and develop our service teams at hospital sites.

You will also work on mobilisations of new contracts coming into the business on the back of bid wins but also within our teams where restructure may set improvements. It is well rounded role with a lot of commercial activity where you will get to autocratic in your work setting what you need to do to make improvements and you will have freedom to innovate our services to make them better in serving our client and the public.

What you'll need to do the role

First and foremost, you should have previous experience in leading a Cleaning Services function in a service provider environment. It would be an advantage to have worked in a similar role in Healthcare however we will consider candidates from a variety public sector settings. In having experience, you should have strong knowledge of the Cleaning Services with FM and have a keen on for improvement.

You should be a change advocate who can see the importance of improving service and how that benefits all parties. There should be strong interpersonal skills as you will be working a variety of people at all levels.

The Associate SME must be prepared to travel as you will be expected to visit the contracts to work with the service managers and teams. We have sites from Scotland through to Southampton and in between. Meaning you can based from anywhere in the country across the UK.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

There are a range of benefits for working at Serco including 6% Employer Matched Contribution Pension, Life Assurance, 25 Days Holiday and 8 Days Bank Holidays and other flexible Serco benefits.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).