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Application Support Manager –  SC Clearance

Employer
Bangura Solutions Limited
Location
Bristol
Salary
8 Month Contracted Role
Closing date
11 Nov 2020

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Clearance Level
DV, SC
Sector
Information Technology, Telecommunications
Job Type
Contract

Job Details

Our prestigious clients are currently looking for a proven Application Support Manager to work as part of the Support Team as an in-house supplier for Service Management. They are responsible for the design and development of the support model and tools and process. host all services required by formations in the deployed environment. As part of the enduring capability, an ITIL Problem Manager is required, in line with the Programme Direction and MGBC.

The Engineering Problem Manager is responsible for the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures. Investigates problems in systems and services. Assists with the implementation of agreed remedies and preventative measures. A holistic understanding of Service Management will be required, as this role will also be required other related ITIL processes as required, for example, Incident Management.

  • Maintain information about known errors and workarounds.
  • Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of major problems.
  • Lead on all Major Incident Post Incident Reports on behalf of Live Services.
  • Provide good quality knowledge and information to expedite effective decisions relating to problem management.
  • Host/chair meetings and working groups as required.
  • Engage with relevant stakeholders, both internal and 3rd party, in the conduct of duties as required.
  • Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
  • Maintain a Single Point of Information on all DPS (LBS and NSoIT(D)) live services problem-related activities for all stakeholders to refer to.
  • Operate within defined timescales.
  • Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
  • Ensure that such problems are fully documented within the relevant reporting system(s).
  • Coordinate the implementation of agreed remedies and preventative measures.
  • Analyse and report on patterns and trends.
  • Initiate and monitor actions to investigate and resolve problems in systems and services.
  • Lead on the implementation of agreed remedies and preventative measures.
  • Investigate problems in systems and services.
  • Manage problems/incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.

Essential Skills and Experience

  • ITIL v3 Practitioner, with current working experience at Level 3 on Networks and WINTEL services.
  • Working knowledge and experience of Problem Management in an engineering environment.
  • A holistic understanding of Service Management and SIAM.
  • Good communication skills, with the ability to adapt to uncertainties and changing priorities.
  • Be responsive, innovative and seek opportunities to effect creative change.
  • Project management – Agile preferable.
  • Military experience
  • SC Clearance

Interviews will take place this next week, so apply immediately or call Bangura Solutions to discuss this contract role further.

Company

Bangura Solutions focus in supporting Public Sector organisations to recruit diverse niche current DV and SC Security Cleared IT Professionals and as such have been added to the G-Cloud and Digital Service Outcomes framework to deliver Outcomes Services, in addition to offering traditional IT Contract and Permanent Recruitment Services.

We focus on the vital challenging areas within niche Technology and Digital Transformation. We ensure to include Diversity & Inclusion in all forms. This allows us to deliver candidates to our customers in the areas most needed.

IT Recruitment Simplified.

Company info
Website
Telephone
0203 854 1400
Location
2 Tower House
Hoddesdon
Herts
EN11 8UR
GB

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