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Application Support Manager, MoD, up to £450/day

Employer
Quast Ltd
Location
Bristol
Salary
Up to £450/day
Closing date
21 Oct 2020

Job Details

The Ministry of Defence are seeking an Application Support Manager to join them in Bristol.

Team: Ministry of Defence|MOD Core|JFC|Director Information Systems Services

Initial contracts will run until 31/07/2021 and offer a rate up to £450/day.

IR35 STATUS: Inside IR35. This engagement has been assessed by the public body as Inside IR35 legislation. Candidates would be required to operate through an umbrella company on this engagement.

DEADLINE FOR SUBMISSIONS: 21/10/2020 at 15:00

This role requires Active SC (Security Check) clearance. Applicants require active SC clearance or the willingness to go through clearance before starting on site. Candidates with current clearance will be preferred.

Main Responsibilities

  • Maintain information about known errors and workarounds.
  • Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of major problems.
  • Lead on all Major Incident Post Incident Reports on behalf of Live Services.
  • Provide good quality knowledge and information to expedite effective decisions relating to problem management.
  • Host / chair meetings and working groups as required.
  • Engage with relevant stakeholders, both internal and 3rd party, in the conduct of duties as required.
  • Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
  • Maintain a Single Point of Information on all DPS (LBS and NSoIT(D)) live services problem related activities for all stakeholders to refer to.
  • Operate within defined timescales.
  • Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
  • Ensure that such problems are fully documented within the relevant reporting system(s).
  • Coordinate the implementation of agreed remedies and preventative measures.
  • Analyse and report on patterns and trends.
  • Initiate and monitor actions to investigate and resolve problems in systems and services.
  • Lead on the implementation of agreed remedies and preventative measures.
  • Investigate problems in systems and services.
  • Manage problems / incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.

Essential Skills and Experience

  • ITIL v3 Practitioner, with current working experience at Level 3 on Networks and WINTEL services.
  • Working knowledge and experience of Problem Management in an engineering environment.
  • A holistic understanding of Service Management and SIAM.
  • Good communication skills, with ability to adopt to uncertainties and changing priorities.

Desirable Skills and Experience

  • Be responsive, innovative and seek opportunities to effect creative change.
  • Project management – Agile preferable.
  • MoD / military experience.

Candidate Eligibility

Candidates must be eligible to work in the UK, this role will not offer Visa sponsorship. Tier 2 – General visas are cannot be accepted. This role requires that candidates be willing to undergo BPSS (DS) Baseline Personnel Security Standard (with a Disclosure Scotland).

Other Job Postings

Visit https://quast.workable.com for all current Quast recruitment job vacancies.

Company

Quast Recruitment – high quality technology recruitment, led by experienced technology leaders.

Company info
Website
Telephone
+441727617280
Location
98 Fishpool Street
St Albans
Hertfordshire
AL3 4RX
United Kingdom

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