Service Engineer
- Employer
- Modis International
- Location
- Republic of Ireland
- Salary
- Negotiable
- Closing date
- 29 Oct 2020
View more
- Clearance Level
- None / Undisclosed
- Sector
- Security
- Job Type
- Permanent
SUMMARY:
To perform a wide variety of technical support by installing, troubleshooting, maintaining and servicing security systems. Typically handles complex products and/or problems. Helps develop and maintain relationships with current and potential clients. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security products and related professional services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works a rotating shift pattern
- Provides Technical support at the weekends on a rolling rota
- Coordinates the planning and delivery of preventative maintenance services on various types of security search equipment
- Coordinates and provides support by installing, calibrating, maintaining, testing, troubleshooting and repairing security systems of a highly complex nature.
- Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training. Including coaching security staff on use of equipment during operations
- Maintain equipment logs and supply equipment performance reports to stakeholders both internal and external.
DAY-TO-DAY OF THE ROLE
- Works with customer via phone or person to identify operational/technical problems. Responds to customer complaints and questions until resolved.
- Troubleshoots and diagnoses system/equipment interface problems by phone support, direct deployment or remote diagnostic SW. This will include Network/Server issues.
- Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorised modifications.
- Cultivates customer relationships to help determine requirements, needs and perceptions.
- Attends OEM training on all job related products
- Completes CRM and submits all required admin to agreed deadlines.
QUALIFICATION REQUIREMENTS
EDUCATION and/or EXPERIENCE:
Graduate of technical school in electrical/electronic engineering technology. Typically possesses two (2) to five (5) years experience in mechanical/electrical or electronic field service environment.
OTHER SKILLS AND ABILITIES:
- Excellent customer interface, presentation and communication skills, both verbal and written. Knowledge of complex digital and analog circuitry is required. Knowledge of complex mechanical systems. A good working knowledge & understanding of Networks/Servers.
- Team player with ability to prioritise and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. Must be available to work a rotating shift pattern.
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