Service Analyst – Excellent career growth opportunities/Top Client list 

Package:  To £26K + 3% Flex Fund + Life Assurance + Pension

Location:  Portsmouth

Bring your Service Analysis, 1^st Line expertise to us and in return we’ll give you an amazing career with growth and learning opportunities. Come and work for one of the best kept secrets in I.T.

The company

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is a trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

Please note, you do need to hold or be eligible for SC Clearance for this position

The day job

Currently looking for a 1^st Line Service Analyst for a unique opportunity to work in collaboration with the existing team on a complex assignment, supporting a large user base across three corporate networks. 

This role will involve a number of tasks including

Key Responsibilities: 

• Log and record call details
• Scripts, personal skills and knowledge to resolve incidents at 1st line. 
• FAQ’s.
• Create and log errors
• Installation of software at user level.
• Remote connections and support users.
• 1st line Server Administration tasks
• Add users to Active Directory object groups.
• Microsoft Office 2010 diagnostics and support
• Windows 7/10 Performance diagnostics, Application Error logging and reporting.
• Windows 7/10 user support.
• Microsoft Exchange basic administration
• 1st line Network diagnostics

Essential Experience:

• Previous  experience in an IT customer focused environment  diagnosing and resolving 1st line faults
• Service Desk experience in a complex IT support environment
• Windows 7, MS Office 2010 applications to include Outlook support
• Full UK Driving Licence

Reasons why you should apply to us

• We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
• We have an enviable client list – we work with some of the biggest names out there
• We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count 
• Our goal is to disrupt the market, not just follow the status quo
• Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.