Customer Service Assistant

NorthLink Ferries, Hatston, Kirkwall, KW15 1RQ

Permanent Term Contract, 16 hours

NorthLink Ferries sail daily from Aberdeen to Lerwick with frequent calls at Kirkwall, and from Scrabster on the north coast of Scotland to Stromness in Orkney. Our ferries operate 363 days per year providing the lifeline service to the Northern Isles, with islanders, visitors, goods and supplies all travelling by NorthLink Ferries.

We have a great opportunity to join the team at NorthLink Ferries. We are recruiting for a Customer Service Assistant to join our great team. We are looking for an enthusiastic, genuine and friendly person who really enjoys working with the public and wants to provide exceptional customer service

You will receive practical training, development and progression within a customer focused environment. We have great programs to support your development towards a long and successful career.

What you need to do the job:

The successful candidate will possess excellent customer service skills, be able to follow standards and have good organisational skills. You will be carrying out the check-in and boarding passengers onto their chosen sailing. It is key that you are able to communicate well with team members and the public as you will be directing passenger vehicles on and off the ferries and ensuring all cash, charge, float and till procedures are carried out in accordance with company Policy. You will be confident to use a phone and a computer system daily. Another aspect of your role is to maximise sales through up-selling, using incentives and promotions. It is important that you are able to make decisions in a fast-paced environment and to enjoy it at the same time!

Why Serco:

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

• There are a range of benefits for working at the NorthLink Ferries including a salary of £8,016 per annum, Sensible benefits that could save you money - 6% Employer Matched Pension Scheme, Life assurance, wellbeing support, wedding leave, Christmas savings scheme, etc
• You will receive practical training, development and progression within a customer focused environment. We have great programs to support your development towards a long and successful career.
• ​You will have the opportunity to work for a well-respected brand where people development is at the heart of our culture.
• You will get the chance to work with and around friendly people - we have a great culture with high employee satisfaction
• The chance to be recognised with our corporate value awards
• This is an opportunity to contribute to charity events - we help and support our communities
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

About Serco:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application.

Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of role and the security clearance required).

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