Business Change Manager - Band C
(Remote working/Central London, Full-time, Permanent)

**This role requires SC or DV clearance as part of the role and min 3+ years' experience within a Change/ Business Change/ Operational Delivery **

About Capita
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

The Role:
Working within CTPHQ Change Pillar, the Business Change Manager will be responsible for the day to day management and implementation of the Business Change Framework and methodology, and provision of tools, training, guidance and assurance at portfolio, programme or project level - across the national and London Counter Terrorism & Protective Security (CT & PS) portfolio, including both centrally managed projects and programmes and also those 'business delivered' changes managed at Regional level.

Skills
*Minimum SC Clearance
*Business Change at Programme Level -
oExperience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios in the business.
* Detailed working knowledge of key business change tools - Stakeholder mapping / Change Impact Assessments, Readiness Assessments etc
*Experience of facilitating groups balancing conflicting opinions, building consensus as necessary.
*Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
*Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
*Ability to provide effective challenge to support delivery of business change management.
*Stakeholder engagement and analysis including regional change networks
*Creative, innovative
*Self-starter
*Independent
*Collaborative

Desirable Experience & Knowledge
*Qualified/accredited practitioner of Change (APMG/ProSci etc)
*Experience of working within the Public Sector (preferably policing)
*Experience in managing benefits
*Previous Remote/Home working experience would be desirable

Qualifications
*APMG/ PROSCI/ ADKAR Practitioner
*Change Management: Practitioner

Key responsibilities
*Support the Business Change and Benefits Realisation Lead in the day-to-day management and implementation of the business change policies, toolkits, guidance to ensure change interventions are identified and addressed to help realise benefits across the national CT Network and MPS Specialist Operations.
*Support the Business Change and Benefits Realisation Lead to establish and manage an effective national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members) across the country, in order to ensure business change is understood, planned, communicated and managed effectively.
*Work closely with members of staff within the Portfolio Management Office, especially the Benefits Management Officer(s), and with relevant staff working on Benefits Management within programme/project teams, to ensure that business change is aligned to benefits realisation plans.
*HR and Communications colleagues within CTPHQ to collectively manage the 'people impacts' of business change across the CT Network.
*Develop business change solutions or interventions to help overcome potential barriers,
*Improve performance and ensure the smooth delivery of the programme / project's objectives.