SC Cleared Service Lead

London (Central), London (Greater)
16 Sep 2020
14 Oct 2020
Clearance Level
Job Type

SC Cleared Service Lead
Location: London
Salary: neg

Our client is looking to recruit an energetic, self-motivated and experienced SC Cleared Service Lead to join and take ownership of the delivery of their services including resolution of customer incidents and on-going change management projects for one of their largest UK customer accounts via an agile delivery methodology.   As a Service Lead you will take responsibility for managing client interactions, supporting the client and strengthening relationships leading to new sales and recommendations. You will also take responsibility for the realistic estimates of costs, timescales and resource requirements for account engagements, which will include supervising, organising and leading project teams to ensure agreed customer requirements are achieved.
In addition to being a self-motivated team player who is intellectually curious by nature and able to communicate proficiently to both technical and business audiences, to apply you must:

  • Have a minimum of 5 years of practical working experience in an IT application development and/or Managed Services environment.
  • Service Delivery & Management experience in a complex / large scale external client environments.
  • Certifications in (or working towards certifications in) practices and methodologies such as, Prince 2, MSP, ITIL, SAFe, Scrum.
  • Exceptional and proficient use and application of ITIL Frameworks to deliver continuous process improvement.
  • Proficient in JIRA and Agile (Kanban and Scrum).
  • Proficient commercial experience of service planning and inputting into account roadmaps.
  • Be Security Cleared or eligible to be cleared at a minimum of SC level.

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